Wail Esmail, IT Support Engineer I

Wail Esmail

IT Support Engineer I

Al-Khaleej Computers

Location
Saudi Arabia - Jeddah
Education
Diploma, Cisco career certification in (CCNA)
Experience
17 years, 0 Months

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Work Experience

Total years of experience :17 years, 0 Months

IT Support Engineer I at Al-Khaleej Computers
  • Saudi Arabia - Jeddah
  • My current job since April 2008

- Working as Computer & network support.

- Computer troubleshooting & repairing equipment.

- Installing hardware and software systems.

- Installing the wireless LAN controller, access point and repeater.

- Support for CCTV, IP cameras, access control, and fingerprint devices.

- Setting up computer security measures.

- Load all required software.

- Provide network access to all staff.

- Analytical and problem-solving devices.

- Dealing and working with Networks of Cisco routers and switches.

- The configuration of Routing Protocols like RIP Version2, EIGRP, OSPF.

- TCP/IP Subnetting and Configuring IP Addresses (IPV4 and IPV6), Configuration of Access Lists &
VPN connection.

- The configuration of LAN technologies like VLANs, VTP, Inter VLAN Routing. and VLAN Trunking (IEEE 802.1Q, ISL).

- Sound Knowledge for working and manage windows server.

- Sound Knowledge for dealing and working of IP phone.

Administrative Assistant. at Desar Marketing and Trading
  • Saudi Arabia - Jeddah
  • January 2007 to November 2007

▪ Answer and direct phone calls.

▪ Write and distribute email, correspondence memos,
letters, and faxes.

▪ Organize files, schedule appointments and support
other staff.

▪ Book travel arrangements.

▪ Perform general office duties.

▪ Assistance to the accounting department for data
entry, processing payments, and processing invoices.

Education

Diploma, Cisco career certification in (CCNA)
  • at Cisco
  • October 2010
Diploma, computer maintenance
  • at High American Language Institute
  • December 2005
Bachelor's degree, Computer Information Systems
  • at Saba University
  • May 2005

Specialties & Skills

ADMINISTRATIVE ASSISTANT
COMMUNICATION SKILLS
CISCO ROUTERS
COMPUTER HARDWARE

Languages

Arabic
Expert
English
Intermediate