Wail Mounssi

• Ensure Showroom is Kept to Company Visual Standards.
• Maintain Product Knowledge.
• Preparing the delivery data of the items sold (location, contact details,
stock, )
• communicate with the stock controller to ensure to deliver the goods
on time and in perfect condition.
• Hire, Train, and Develop Sales Staff.
• Creating the L.P.O and following up with accounting department.
• Sending orders to Germany and follow up with the factory regarding
leading time.
• Sending all related showroom reports to management by SAP.
• Presentation display of the products (merchandising).
• Preparing quotations and enquiries to the supplier.
• Monitor Showroom and Employee Key Performance Indicators.
• Follow up the sales tracker with staff to ensure reaching the target.
• Ensure high levels of customers satisfaction through excellent
service.
• Develop business strategies to raise our customers footfall.
• Meeting sales goals by training, motivating, mentoring and providing
feedback to store staff.

• Best seller in G.C.C for 2020.
• Exceptional Employee of the year 2020 Triple Plus One 111+ For the
Goal of the company 2025 .
• Operating the store as per company policy and operational guide.
• Leading the team to achieve our monthly target.
• Providing customer satisfaction by delivering exceptional customer
Service.
• Deal with customer queries and complaints effectively.
• Preparing all the documents and the data for the received orders
from Germany
• Preparing a professional MEP for clients.
• Negotiate and close deals and handle complaints.
• Identifying business opportunities with current and prospective
customers.
• aiming to achieve monthly or annual target.

• Achieved US$64, 000 in new sales my first year
• Created sales strategy for two restaurant brands, Al Reef Pastry and
Kingdom of Mandi
• Achieved 30% sales growth in my first month as Sales Representative
for Kingdom of Mandi brand
• Launched digital sales and customer service channels through Talabaat,
Facebook and WhatsApp

• Trained over 45 new staff members in all operational service roles
• Selected for All Stars Management Program, travelling to 3
McDonalds sites across Morocco
• Recognized with the Marhaba Service Award, recognition for
superior individual customer service.
• Received First Aid and Fire Safety Training