Store General Manager
Tamimi Markets
Total years of experience :18 years, 4 Months
Managed 6 different stores including 2 successful opening as a part of expansion plan in KSA. Managed one of the flagship store of Eastern province which is biggest store in the company and highest taking store of Dammam region. Also been the part of ‘train the trainer program and delivered company orientation training to 156 employees. Represented Tamimi Markets in different events at US embassy in Riyadh. Delivered consistent QA results and achieved GREEN (90%plus) for mystery customer service. Encouraged spirit of teamwork, collaboration and communication on the accountable areas and across the business so to create a positive and high performing working environment. P&L accountability of all stores by having close tracking of SCC (Store Controllable Cost).
Exceeded sales budget and delivered wastage, labour and SCC.
Sales increased by £20K per week in first 3 months
A successful store reset was done as launch of the only ‘Wimbledon store’ in the company for the limited period of 2 weeks. Sales Budget was smashed by £53k.
Store wastage overspent of £3270 reduced to £1100 savings
Recognised for the optimum stock availability and delivering great shopping experience.
Customer measures i.e., MAC & MCM achieved at 98% and 92% respectively.
Store was in the top ten lists of the stores in the company achieving MAC.
Green RGIS results
90% talk back result representing colleague engagement level.
Area Halloween competition winner for best store environment.
Space:
Responsible for arranging & managing team to ensure all ranges and layouts of 33 stores are in line with company data.
Identifying talent from each store and ensuring adequate training is provided to re-arrange the store as per expectations.
Reviewing range on the basis of market analysis to identify different segmentation of customers in the area.
Project was completed 1 week before the deadline.
RSS Implementation:
Responsible for rolling out new RSS system in 17 stores replacing more than 30 years old system.
Ensuring adequate training is provided to get 100% team (300 plus) signed off.
Ensuring competency records for all managers are up to date necessary to get them signed off as authorised instructors.
Carrying out 6-12 weeks audit to ensure stores is following procedures and practices as per company policy/training.
Arranged refresher training for all SMs before final sign off of the project.
• Responsible for all new store openings in the area.
• Involved in end to end process from site evaluation to trading of 3 months.
• Working with cross functional teams of Marketing, Supply chain and RSS while doing market analysis to identify customer segmentations and finalize ranges accordingly.
• Working closely with finance team to finalize budgets.
• Responsible for making sure recruitment is done in timely manner by supporting HR and store team in scheduling and running assessment centers.
• Training trackers to be closely monitored for the staff getting training in other stores.
Developed 9 Team Leaders, 5 Deputy Managers and 3 Store Managers.
Always identified talent and nurtured in store through proper training and coaching.
Robust Training plan always in place for every store to aide succession plan.
Training tracker to be completed and reviewed on weekly basis to ensure 100% completion and compliance.
Performance & development reviews carried out on periodic basis to identify opportunities in skills or behaviours.
Training sessions for store teams including SMs to raise awareness of company security policy by using outstanding communication, motivational, interpersonal, and presentation skills.
Store audits carried out to identify risks and the areas with opportunities to improve with a firm but fair attitude and a reputation for honesty, integrity and loyalty.
Able to proactively anticipate and prevent security breaches, violations, theft, vandalism, conflicts and disputes that might lead to dangerous situations.
Good knowledge of advanced security operations, equipments such as CCTV, Staff safe wrist bands, PSDs, Intelligence softwares etc.
Investigating fraudulent activities, and contributing to and implementing company's prevention strategy.
Identifying and reacting to emerging trends, investigating, and recommending improvements and policy changes.
Able to analytically assess operational data from a wide range of sources.