Wajahat Siddique, Manager Admin & HR

Wajahat Siddique

Manager Admin & HR

Converters International

Lieu
Pakistan - Karachi
Éducation
Master, Marketing
Expérience
21 years, 8 Mois

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Expériences professionnelles

Total des années d'expérience :21 years, 8 Mois

Manager Admin & HR à Converters International
  • Pakistan - Karachi
  • Je travaille ici depuis avril 2018

• Administration.
• Policy making.
• Payroll.
• People Development.
• Reward & Retention.
• Innovation & Maintenance.

Branch manager à Telenor Pakistan
  • Pakistan - Karachi
  • février 2011 à janvier 2017

Sales and Service Center Operations Management & People management.
Customer Expectation Management according to Company policies.
Sales Targets Management.
Enhanced Customer experience by offering best quality Customer Services.
Revenue Generation and operation excellence .
Inventory Management and Audit.

Team Leader à telenor,pakistan
  • Pakistan - Karachi
  • octobre 2008 à février 2011

Team Management, Managing Roaster,
Day end closing, Inventory management,
Team KPI & Targets Achievement.

Customer Services Executive à telenor,pakistan
  • Pakistan - Karachi
  • janvier 2005 à septembre 2008

Front end Customer Services Representative.
KPI Achievement,
Upselling and irate customers handling

Member of launch team à United Mobile
  • Pakistan - Karachi
  • août 2002 à janvier 2005

Exploring new markets in corporate world and selling cellular equipments of different companies i.e. Nokia, Sony Ericsson, Siemens and Samsung to them.
to Meet mothly targets and building long term relationship with them.

CRM à Mobilink Franchise
  • Pakistan - Karachi
  • juin 2001 à juin 2002

Team Supervisor, Customer Services, Collection of Billing, Selling Mobilink products, Mobile Phones and accessories at front Desk

Éducation

Master, Marketing
  • à Preston University Karachi
  • décembre 2004

• MBA Executive from Preston University Karachi. o (2003-2004)

Baccalauréat, Journalism
  • à BZ University Multan
  • décembre 1998

• Graduation from BZ University Multan.

Etudes secondaires ou équivalent, Science
  • à Board of Secondary Education Multan
  • mars 1991

o (1989- 1991) • Matriculation from Board of Secondary Education Multan.

Specialties & Skills

Customer Experience
Team Management
Operations Management
Administration
Customer Retention
Customer Services
Inventory Management
Irate Customer Handling Skills
MS OFFICE
Retail outlet Operations
Upselling & Cross Selling
Team Building and Team Management Skills
Coaching and Counseling
Analytical Skills
Planning & Managing Skills
Branch Operations

Langues

Urdu
Expert
Anglais
Moyen
Hindi
Moyen
Arabe
Débutant

Adhésions

Telenor South Sports Club
  • Member of Telenor South Cricket Team
  • January 2006

Formation et Diplômes

National Cadet Corps-214 (Certificat)
Date de la formation:
September 1991
Valide jusqu'à:
October 1992
Customer First (Certificat)
Date de la formation:
February 2010
Valide jusqu'à:
February 2010
The Telenor Way (Certificat)
Date de la formation:
June 2012
Valide jusqu'à:
June 2012
Get Set - Grow (Certificat)
Date de la formation:
February 2005
Valide jusqu'à:
March 2005
Winning & Retaining Customers (Certificat)
Date de la formation:
February 2010
Valide jusqu'à:
February 2010
Leadership Care & Growth (Certificat)
Date de la formation:
September 2011
Valide jusqu'à:
September 2011
STRETCHING SALES (Certificat)
Date de la formation:
August 2009
Valide jusqu'à:
August 2009
Strategic Time Management (Certificat)
Date de la formation:
September 2007
Valide jusqu'à:
September 2007
Basic First Aid Session (Certificat)
Date de la formation:
August 2007
Valide jusqu'à:
August 2007
Customer Customer (Certificat)
Date de la formation:
March 2007
Valide jusqu'à:
March 2007
Fish (Certificat)
Date de la formation:
December 2010
Valide jusqu'à:
December 2010
Developing the Capacity to Think Strategically (Certificat)
Date de la formation:
April 2013
Valide jusqu'à:
April 2013
Business and Customer orientation (Certificat)
Date de la formation:
April 2013
Valide jusqu'à:
April 2013

Loisirs

  • Sports
    Won Gold Medal in mini Olympics held at Telenor. Member of Telenor Sports Club. Active member of Telenor tape ball cricket team. Played Five T-20 tournaments from Telenor South Cricket team. (Silver medal winner). Found of playing badminton. Found of Playing Bowling. Found of Air Rifle shooting.