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Wajdi Ben fattoum, front desk receptionist

Wajdi Ben fattoum

front desk receptionist·Accor NOVOTEL

Tunisia

Bachelor's degree, Hospitality And Hotel Management

Work experience

Total years of experience: 1 years, 4 months

front desk receptionist

September 2025 - Present

Accor NOVOTEL

Tunis, Tunisia

September 2025 - Present

-Welcome guests and handle check-in/check-out efficiently with a professional attitude.
-Manage reservations, payments, and guest inquiries through phone, email, and system.
-Coordinate with departments to ensure guest satisfaction and resolve complaints promptly

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Stage (département réservation)

April 2025 - May 2025

ADAM Hotel Suites

Tunis, Tunisia

April 2025 - May 2025

Réception et traitement des demandes de réservation par téléphone,
Saisir et mise à jour des réservations dans le système informatique

Company industry:
Hospitality & Accomodation

Stage Polyvalent

February 2025 - March 2025

Novotel,

Tunis, Tunisia

February 2025 - March 2025

Aider au traitement des factures fournisseurs et clients

• Etudier les offres commerciales et traiter les devis pour événements
ou séminaires

Company industry:
Hospitality & Accomodation

Stage (département étage)

July 2024 - September 2024

Hôtel Dar El Marsa

Tunis, Tunisia

July 2024 - September 2024

Préparer et vérifier les chambres avant larrivée des clients

• Contrôler la propreté du linge, des produits daccueil et du mobilier

Company industry:
Hospitality & Accomodation

Education

Institut supérieur des études touristiques et hôtelières Sidi Dhrif

June 2025

June 2025

Bachelor's degree, Hospitality And Hotel Management

Tunisia

GPA (point): 18 out of 20

GPA (point): 18 out of 20

Lycée Carthage Présidence

July 2022

July 2022

High school or equivalent, Economie

Tunisia

Skills

Teamwork
Expert
Teamwork
Expert
Opera
Expert
Opera
Expert
PMS
Expert
PMS
Expert
Communications
Expert
Communications
Expert
Hospitality
Expert
Hospitality
Expert
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
COMPUTER SCIENCE
Intermediate
COMPUTER SCIENCE
Intermediate

Languages

English

Expert

French

Intermediate

Spanish

Beginner

Arabic

Native Speaker

Training and Certifications

Certifications
Licence en Management de l'hébérgement
Formation Hôtéliére OPERA