Total Years of Experience: 27 Years, 6 Months
March 2016
To Present
IT Business Consultant
at Clinic9 Medical Complex
Location :
Saudi Arabia - Dammam
- Technology/Business Advisory: Providing advisory role to kick-start a new Medical Complex business. Performing in-depth technical reviews of all techno-functional elements/services accomplishing optimum expectations of the business. Helping the Clinic’s top management acquire, develop and improve the communications, data and business applications to excel and sustain business start-up/growth
- Integrated Solutions: Analyzing and deploying current and future technologies with a strategic vision to integrate and interface heterogeneous Clinic’s components (medical instruments, computing systems, hospital management system (HMS), WiFi marketing hotspots, …)
- Integrated Solutions: Analyzing and deploying current and future technologies with a strategic vision to integrate and interface heterogeneous Clinic’s components (medical instruments, computing systems, hospital management system (HMS), WiFi marketing hotspots, …)
January 2005
To April 2014
Head of Information Technology
at Saudi Aramco Shell Refinery Company (SASREF)
Location :
Saudi Arabia - Jubail
• Led corporate IT security roadmap development and realization with extreme focus on human/corporate safety and information protection by devising and executing stringent IT security techniques, which led to instant protection & recovery from several trials of cyber-attacks.
• Developed innovative, fact-based and achievable IT strategies and operating models to enable business growth.
• Was accountable for setting IT budget plans and ensured effective control of IT expenditures for operating and capital costs.
• Prepared IT employees’ professional development plans (PDPs) and closely mentored transfer of knowledge to young workforce based on day-to-day engagement methodology.
• Handled day-to-day operations of IT systems, ensured planning, end-user impact, change management, quality management are properly addressed and monitored to guarantee deadlines, budgets and service levels are met and results delivered.
• Led, mentored & monitored performance of a dynamic IT taskforce in concurrence with ~60 business super users and ~2, 000 business customers
• Developed and maintained incident & business continuity plans for IT and implemented measures designed to safeguard information technology and management needs of sustaining services in the event of major incidents or disasters.
• Provided support to project change requests management process. Defined comprehensive project & change management methodologies and obtained requirements as well as developed, maintained and communicated project plans and strategies for overall program.
• Ensured skills enhancement and development of every individual in the team. Conducted structured periodic performance appraisals, motivated & coached the team and retained critical resources for benefit of organization.
• Developed innovative, fact-based and achievable IT strategies and operating models to enable business growth.
• Was accountable for setting IT budget plans and ensured effective control of IT expenditures for operating and capital costs.
• Prepared IT employees’ professional development plans (PDPs) and closely mentored transfer of knowledge to young workforce based on day-to-day engagement methodology.
• Handled day-to-day operations of IT systems, ensured planning, end-user impact, change management, quality management are properly addressed and monitored to guarantee deadlines, budgets and service levels are met and results delivered.
• Led, mentored & monitored performance of a dynamic IT taskforce in concurrence with ~60 business super users and ~2, 000 business customers
• Developed and maintained incident & business continuity plans for IT and implemented measures designed to safeguard information technology and management needs of sustaining services in the event of major incidents or disasters.
• Provided support to project change requests management process. Defined comprehensive project & change management methodologies and obtained requirements as well as developed, maintained and communicated project plans and strategies for overall program.
• Ensured skills enhancement and development of every individual in the team. Conducted structured periodic performance appraisals, motivated & coached the team and retained critical resources for benefit of organization.
December 2002
To December 2004
Senior Systems Network Support Engineer
at Saudi Aramco Shell Refinery Company (SASREF)
Location :
Saudi Arabia - Jubail
• Created and maintained comprehensive documentation related to servers and network topologies, equipment, and configurations
• Contributed in development of corporate’s 5-years IT master plan in consultation with various business stakeholders; designed and upgraded enhanced enterprise email landscape
• Centralized data backup environment and executed day-to-day operations and support to HP-UNIX network landscape
• Transferred network infrastructure from the legacy Unger Mann-BASS to latest Cisco networking technologies
• Led initiation of company’s computing systems (infrastructure systems and business desktops) based on Microsoft enterprise solutions portfolio
• Identified, diagnosed, and resolved network problems including network connectivity, traffic utilization, etc… using reliable network tools
• Implemented external interfaces for information synchronization of corporate directory and secured remote access facility
• Contributed in development of corporate’s 5-years IT master plan in consultation with various business stakeholders; designed and upgraded enhanced enterprise email landscape
• Centralized data backup environment and executed day-to-day operations and support to HP-UNIX network landscape
• Transferred network infrastructure from the legacy Unger Mann-BASS to latest Cisco networking technologies
• Led initiation of company’s computing systems (infrastructure systems and business desktops) based on Microsoft enterprise solutions portfolio
• Identified, diagnosed, and resolved network problems including network connectivity, traffic utilization, etc… using reliable network tools
• Implemented external interfaces for information synchronization of corporate directory and secured remote access facility
January 1996
To December 2002
Systems & Network Support Engineer
at Saudi Aramco Shell Refinery Company (SASREF)
Location :
Saudi Arabia - Jubail
• Planned future improvements, suggested IT solutions to business problems
• Attended to technical inquiries, logging service repaired; created manuals and guides
• Migrated company file system from legacy Novel to latest Microsoft platform
• Upgraded corporate email system to Microsoft Exchange
• Upgraded enterprise Intranet platform to Netscape enterprise server
• Responsible for implementation and commissioning of Systems Management Server for IT asset inventory management and centralized deployment of software packages
• Initiated, designed and deployed early versions of company’s Intranet
• Attended to technical inquiries, logging service repaired; created manuals and guides
• Migrated company file system from legacy Novel to latest Microsoft platform
• Upgraded corporate email system to Microsoft Exchange
• Upgraded enterprise Intranet platform to Netscape enterprise server
• Responsible for implementation and commissioning of Systems Management Server for IT asset inventory management and centralized deployment of software packages
• Initiated, designed and deployed early versions of company’s Intranet
June 1995
To January 1996
SCADA System Support Engineer
at Saudi Electricity Company
Location :
Saudi Arabia - Dammam
Supported eastern province’s electrical network grid through daily maintenance and operation of supervisory control and data acquisition system (SCADA)
• Executed electronic definition and commissioning of new electrical substations in the SCADA system
• Participated in the recovery process of malfunctioning communications infrastructure in the event of emergencies
• Executed electronic definition and commissioning of new electrical substations in the SCADA system
• Participated in the recovery process of malfunctioning communications infrastructure in the event of emergencies
February 1994
To August 1994
IT Support Engineer - Applied Cooperative Field On-the-Job Training
at Saudi Aramco
Location :
Saudi Arabia - Khobar
Embarked in a technical cooperative rotation program among Saudi Aramco’s various divisions of: Network cabling Infrastructure maintenance, network communications support (Cisco) and business desktop hardware/software support
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