Operations Manager
Mycroburst.com
Total years of experience :21 years, 2 Months
• Lead Web development, web design, SEO, Graphic Design and customer support departments \n• Manage & improve operational procedures in order to achieve high level of customer satisfaction \n• Focus on profitability by constantly exploring sales and up-sale opportunities \n• Play a significant role in short & long-term planning, including an initiative geared toward operational excellence \n• Risk management, resource planning, and cost VS benefit analysis \n• Create better reporting, reporting channels, work processes and organizational plan \n• Manage and increase the effectiveness and efficiency of each department through setting targets for individuals and department as a whole \n• Establish intelligent coordination between different business units \n• Set monthly and quarterly goals and take necessary measures to achieve them \n• Forecast upcoming challenges and contend them by making vital changes and decisions in order to restore and accomplish the desired results \n• Work closely with HR, Administration and Accounts departments to streamline the organizational dependability \n• Create KPIs for each department \n• Assist partners in creating smooth processes and facilitate them with the best possible efforts \n• Manage vendors and partners on technical grounds to ensure maximum productivity
Overlooked following Major business sectors and partners at Logo Guru (PVT) LTD.
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Webbyguru.com: Title - Manager Operations
Offering small and comprehensive businesses a website design, development, content writing and Search Engine Optimizing.
Supervised entire operations that mainly included web designing & development.
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Yelohammer.com - Business Partners - Title - Manager Operations
Yelohammer is an Interactive Advertising Provider that represents the premier platform for businesses looking to actively promote their products and services by fully utilizing every corner of today’s infinite virtual universe.
Supervised entire operations that mainly included web designing, development & SEO.
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Yodle.com - Business Partners - Title - Manager Operations
Connect local businesses with consumers so simply and cost-effectively that business owners can’t imagine any other way to advertise.
Supervised entire operations that mainly included web designing & development.
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Worked with other operational business partners: June 2006 to Date:
• Twocows.com (OpenSRS)
• Inkchaser.com
• PixelMill.com
• CafePress.com
• Prostores.com
• Hostopia.com
• Adcoprinting.com
• BudgetPrinting.com
• PartnerPrinting.com
• BargainPrinting.com
• Designed and executed marketing campaigns through Web and printing media
• Resource utilization and PR development
• Monitored and set sales and marketing goals
• Provided efficient customer support
• Addressed client concerns and ensured the resolution of issues in a timely manner
• Retained customers through by developing strong relationships
• Created and implemented ERP application skin on three different platforms
• Dealt with team administrative and HR issues.
• Designed Marketing Collaterals and Maintained Website.
• Created and implemented appraisal system in order to modernize and make the salary raises effective and unbiased for in-house and other designers associated with clients.
• Conducted Training Sessions to remain updated in latest design trends and techniques.
Bachelor of Science & Technology
