Technical Support Engineer
Nayatel
Total des années d'expérience :2 years, 2 Mois
• Developed tailored user profiles for Optical Network Terminals (ONT), designing unique service profiles that cater to individual user preferences.
• Implemented intricate configurations for ONT setups, optimizing Wide Area Network (WAN) configurations and wireless networks.
• Engineered seamless integration of ONTs into fiber optic networks, surpassing expectations with innovative configurations and thorough testing. Achieved unmatched reliability for PPPoE services, ensuring flawless activation and continuous service availability.
• Design Implementation and Integration of Electrical System of a MRAP Vehicle
• Creating comprehensive documents complying with organizational (military) standards.
• 2-D and 3-D visualization and modelling on Solidworks.
• Electrical Circuits and system integration.
• Troubleshooting, protection and maintenance of electrical systems.
• Obtaining deeper understanding of complex processes to translate information into simple and engaging content, creating drafts of all supported documentation, maintaining systematic drafts of all documents.
• Gather information to develop, organize, and write procedure manuals, technical specifications and process documentation. Revise and edit all documentation to determine the best solution.
• Research, outline, write, and edit new and existing content, working closely with clients to understand project requirements
•Making complex design layouts for client's desired solar system according to client demand. Making necessary edits in the designed system. Catering the client in best way possible to create a design for maximum generation.
•Conducted site surveys of lead clients and proposed a suitable system for their commercial or residential sites.
•Designed 3D models of expected systems and updated according to customer requests via follow-ups.
•Assisted other employees in accomplishments of company goals and presented proposals to the clients • Presented technical details and upsell the proposed system after satisfying the customer.
• Learning QA techniques to ensure best quality panels are delivered.