Network Support Assistant
Sunbulah Group
مجموع سنوات الخبرة :13 years, 4 أشهر
Managing LAN for users of the company.
Responsible to provide support to the far end users, for their software and hardware problems.
Support includes assisting users to configure their laptops, with and without docking stations, desktop computers, MFP printers, ADSL Router configuration.
Installing, configuring and troubleshooting their computers and peripherals.
Most of the tasks are done by remotely connecting with user computers or advice has been giving on the phone.
Basic Knowledge for creating Active Directory on Windows Server 2003 and Windows Server 2008.
Basic Knowledge for creating DHCP and DNS server on Windows Server 2003 and Windows Server 2008.
Monitoring LAN network and wireless network connectivity.
Management of Email accounts in O365.
Management of Active Directory, Exchange 2010, Lync 2013 servers.
Management of SharePoint 2013 site.
Support and management of company telephone system including PABX and Dect. Phones, and billing software.
Management and administration of ManageEngine Service Desk portal, PRTG network monitor, Cisco Network Assistant, AvTech Temperature Monitor, ManageEngine ADAudit.
Procurement of IT accessories and related equipment.
Management and administration of Access Control System.
Management and administration of Video / Audio conferencing system.
Managing and supervising new IT Project within company.
Managing LAN for users of the company.
Responsible to provide support to the far end users, for their software and hardware problems.
Support includes assisting users to configure their laptops, desktop computers, printers configuration.
Installing, configuring and troubleshooting their computers and peripherals.
Most of the tasks are done by remotely connecting with user computers or advice has been giving on the phone.
Deployment of Microsoft Office SharePoint Server 2007 linked with active directory.
Deployment of Microsoft Lync 2010.
Full Desktop Support
(Windows installation, data backup, network printer setup/troubleshooting)
Troubleshooting network and computer issues.
Deployment of Microcontroller based Hand-Held devices.
Developed and supported HHC inventory program for a garment shop.
Well versed with barcode standards like UPC, PLESSEY and PHARAMACODE.
4 time scholarship of PAK RS 18,000