Sales Section Head
Nestlé Waters - Saudi Arabia
Total des années d'expérience :14 years, 3 Mois
•Achieved sales target with 109% accuracy rate and achieved 13% improvements in efficiency in one year.
• Monitored and evaluated team performance, implemented best practices and techniques to increase sales and customer satisfaction.
• Developed customer relationship policies and strategies, ensuring customer retention and resulting in a 27% customer loyalty rate.
• Developed success measures (KPIs)and tracked performance using CRM database, reporting results to sales and marketing management to inform future performance.
• Established sales goals monitored performance against goals and provided feedback to team members to achieve an overall sales growth of 43%.
• Developed and communicated plans and strategies to achieve sales goals and ensure timely follow-up and closure on sales opportunities.
• Coached team members on areas for improvement, leading to an average increase of 27% in individual sales performance.
• Supervised 17 staff members, organized and managed daily operations, conducted training sessions and developed customer service standards to improve customer experiences.
• Boosted sales results by 10% within 5 months by developing and implementing new customer service initiatives, increasing customer referrals by 7%.
• Listening and solving customer problems and meeting their needs in order to be satisfied with the service.
• Developed and implemented customer service policies and reported monthly sales results by tracking sales figures, customer interactions, resolving complaints, and reviewing feedback from customers.
• Orchestrated daily team meetings and allocated tasks, improved timely completion rate to 95%, and tracked and controlled quality to ensure customer satisfaction.
• Motivate team member and dispatched duties based on workload, developed 3 initiatives that increased performance of team by 23%.
• Guided team in resolving conflicts, developed action plans for team's adherence to company vales.
• Utilized sales techniques to solicit new customers by 15%, increased invoice total by 20%, and collected customer balances with 92% accuracy.
• Analyze customer data and identified patterns to tailor sales strategies for each customer and maximize sales opportunities.
• Developed relationships with existing customers, achieved 95% customer satisfaction ratings.
• Expanded customer base by 10%, achieved monthly sales target by 105%, collected customer balance of EG700, 000 monthly, and resolved customers' complaints within 24 hours.
• Leveraged different marketing techniques and strategies to attract new leads and retain existing customers, resulting in steady sales increase.
• Successfully executed sales plans and developed customer relationships to maximize profit growth 30%.
• Secured 38 new accounts by successfully prospecting potential customers.
• Acquired 20% more non-delivery customers within the region and increased the average invoice amount by 15%.
• Developed effective client relationships and provided prompt and customer-oriented solutions to customer inquiries.
A Bachelor's degree in Physical Sport is an undergraduate program that focuses on the study of physical education, sports science, and related disciplines. This degree program provides students with a comprehensive understanding of the human body, exercise physiology, biomechanics, nutrition, sports psychology, and coaching techniques.