Travel coordinator
Giza systems
مجموع سنوات الخبرة :8 years, 10 أشهر
-Research on optimal travel alternatives for employees.
-Ensure to compare invoices with genuine travel transactions to validate every charge.
-Research and resolve all incorrect charges with respected to entire travel program.
-Perform with Travel Agency to verify travel details and arrange reservations using existing flight schedules as well as Internet resources.
-Identify most suitable as well as best quality service with reasonable possible rates.
-prepare the approved invoices and provide them to the right channel in order to be paid.
-Writing the monthly report to be discussed with the finance manager.
- Identifying and escalating customer’s issue to the appropriate bank department
- Setting up and maintaining customers’ accounts
- Dealing with enquiries
- Promoting and selling financial products and services to customers
- Using a computerized system to update account details general administration tasks
- helping customers with loan and mortgage applications.
- Offer live assistance to the customers calling the service
- Facilitate and provide a high level of customer service to the satisfaction of our clients ’expectations and meeting department and corporate goals
- Own and manage the customer’s relationship: resolving calls efficiently and effectively
- Provide internal and external customers with accurate and timely information
- Encourage and promote campaigns which 2121 provides in a seasonal basis
- Provide all directory inquiries (Addresses and numbers whether the info exist on the system or from live search via internet
- Apply reservations in cinemas, events, offers….etc. and ensure using the right system for it
-Mastering excel course in yat learning center -career coaching sessions in VIA career counselling -English conversation course in Amideast training center. -Had an internship in vodafone international services in vodafone directory assistance account as a customer service agent and this helped me to gain an experience on how to deal with customers in an effective way and how to handle their complaints.