Walaa Naseem

Responsibilities

§ Communicate effectively with sales managers and their clients to maintain existing relationships while helping to create and build new client relationships

§ Supporting the sales team in attaining sales targets.

§ Assisting in the implementation of sales strategy as prepared by the Sales managers.

§ Overseeing client accounts monitor the sales targets, sales and marketing strategies with sales team.

§ Review and monitor each account sales on a daily bases.

§ Being the key point of contact between sales team and the sales management.

§ Review pricing on the daily orders.

§ Prepare & update promoter schedule and sales meetings.

§ Compose and prepare confidential correspondences, reports and other complex documents.

§ Resolving complains by coordinating with other departments: Finance, HR, Operations, Productions and Warehouse, etc.

§ Collecting Customer feedback and presenting suggestions to the head of sales and marketing.

§ Tracking and ensuring all orders are delivered on time.

§ Coordinate with the warehouse team, delivery team and customers in a planned manner for deliveries.

§ Organize events, arrange travels, customer meetings, workshops, announcements.

Managed the CFO’s calendar on a day to day basis and keep the CFO up to date on any changes and or additions.
 Tracking of Financial statistics and pulling together graphs and reports with this data.
 Assist the CFO with any additional reporting requirements, creation of spreadsheets and tracking data from various team members across the company.
 Prepares routine and advanced correspondence including letters and memorandum.
 Take the CFO’s phone calls and messages and proceed accordingly.
 Maintain the organization of the corporate files.
 Prepare expense reimbursement requests.
 Assist in preparing materials for operational reports and presentations with administrative support in typing, faxing and copying.
 Assist the CFO by providing administrative support, coordination, and other associated tasks to reach desired outcomes.
 Other duties as assigned.

• Organizes and supervises all of the administrative and performs activities that facilitate the smooth running of an office.
• Reports to the G.M.
• Meets and greets clients and visitors of G.M.
• Answer telephones and handle in appropriate manner.
• Deals with posts and emails.
• Maintain hard copy and electronic filing system to Create and modify documents using Microsoft Office.
• Design filing systems and Ensure that they are maintained and up to date.
• Prepares time sheets.
• Maintains and distributes staff weekly schedules.
• Plans and implements office systems, layout and equipment procurement.
• Organize office operations and procedures.
• Liaises with other agencies, organizations and group.
• Updates organizational memberships
• Setups and coordinates meetings and conferences.
• Deals with a wide range of human resource issues

• Maintaining and developing relationships with existing customers via meetings, telephone calls and Email.
• Develop and maintain a customer database.
• Generate and qualify leads.
• Source and develop client referrals.
• Prepare sales action plans and schedules.
• Develop and maintain sales and promotional materials.
• Plan and conduct direct marketing activities.
• Make sales calls to new and existing clients.
• Develop and make presentations of company products and services to current and potential clients.
• Negotiate with clients.
• Develop sales proposals.
• Present sales contracts.
• Maintain sales activity records and reports.
• Respond to sales inquiries and concerns by phone, electronically or in person.
• Ensure customer service satisfaction and good client relationships.
• Follow up on sales activity.
• Quality checks on product and service delivery.
• Monitor and report on sales activities and follow up for management.
• Conduct market research and surveys.
• Participate in sales events.
• Monitor competitors, market conditions and product development.

• Providing help and advice to customers.
• Communicating courteously with customers by telephone, email, letter and face to face.
• Following up delivery of certificates to our clients by follows it up with our mailing agency.
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
• Handling customer complaints or any major incidents, delaying with handling the problem by any department.
• Issuing refunds or compensation to customers.
• Keeping accurate record s of discussions or correspondence with customers; Repairing daily and weekly of analyzing statistics, other data reports of the issuance and delivering cycle process.
• Producing written information for customers such like who mane certificate are issued, who mine problems we have received from the certificate users.
• Writing reports analyzing the customer service about the problems we have and who we solve it.
• Visiting customers to provide a one-to-one service.
• Developing feedback or complaints procedures for customers to use it by the policies standards.
• Meeting with other managers to discuss possible improvements to customer service.
• Assisting IT developing team to developing e-certificate issuance process by remarking on process needs.
• Following up delivery of certificates to our clients by follows it up with our mailing agency.
• Providing the vice president with daily and weekly reports of the issuance cycle process.
• Responsible of filing client hard and soft Data.
• Performing other related tasks as assigned.