Waled Ismail , e commerce supervisor

Waled Ismail

e commerce supervisor

zinco

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, Computer Science
Experience
0 years, 1 Months

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Work Experience

Total years of experience :0 years, 1 Months

e commerce supervisor at zinco
  • Saudi Arabia - Riyadh
  • May 2023 to May 2023

• Creating and managing content for the online shop using shopify
• Collaborate with the development team to discuss, analyze & resolve usability issues.
• Perform user testing or usage analysis to determine website effectiveness & usability.
• Create backup regularly and resolve any problems.
• Set up Monitoring and SEO tools on the website.
• Set up needed Extensions on the website.
• Track, collect and analyze website usage data.
• Develop & document style guidelines for website content.
• update website Content, Blocks & CMS.
• Develop website Content, Pages, Blocks, CMS & E-Mail Templates.
• Create and update website Products, Categories & URLs.
• Modify website design.
• Create reports in details for website Orders sales, Products sales, Customers,
Users (traffic, sessions, search & visits), Top selling products, Top page views and more if needed.
• Provide training or technical assistance in website implementation or use.
• Recommend web site improvements, and develop budgets to support recommendations.
• Follow up with CS (Customer Service) to update and track daily orders and resolve customer issues.
• Evaluate website performance by checking metrics such as loading time and memory consumption.
• Assess user feedback, effectiveness, and traffic, even exploring marketing techniques such as Newsletters, Blogs, and SEO to draw more users into the website.
• Work in collaboration with the other technical staff.

Education

Bachelor's degree, Computer Science
  • at Cairo University
  • June 2016

• Creating and managing content for the online shop using Magneto • Creating and managing content for the online shop using shopify • Collaborate with the development team to discuss, analyze & resolve usability issues. • Perform user testing or usage analysis to determine website effectiveness & usability. • Create backup regularly and resolve any problems. • Set up Monitoring and SEO tools on the website. • Set up needed Extensions on the website. • Track, collect and analyze website usage data. • Develop & document style guidelines for website content. • update website Content, Blocks & CMS. • Develop website Content, Pages, Blocks, CMS & E-Mail Templates. • Create and update website Products, Categories & URLs. • Modify website design. • Create reports in details for website Orders sales, Products sales, Customers, Users (traffic, sessions, search & visits), Top selling products, Top page views and more if needed. • Provide training or technical assistance in website implementation or use. • Recommend web site improvements, and develop budgets to support recommendations. • Follow up with CS (Customer Service) to update and track daily orders and resolve customer issues. • Evaluate website performance by checking metrics such as loading time and memory consumption. • Assess user feedback, effectiveness, and traffic, even exploring marketing techniques such as Newsletters, Blogs, and SEO to draw more users into the website. • Work in collaboration with the other technical staff.

Specialties & Skills

Web Design
Customer Service Management
Microsoft Excel
Google Analytics
Time Management
Microsoft Excel -Retail pro-Web Analytics-Account Management-Reporting & Analysis-shopify-Microsoft
Ecommerce
English
Microsoft excel
Microsoft Word

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

microsoft excel (Training)
Training Institute:
the american university in cairo
Date Attended:
January 2018
Duration:
30 hours

Hobbies

  • Problem Solving- Critical Thinking.- Flexibility- Communication Skills- Teamwork.