Customer Relation Manager (CRM)
Etisalat
Total des années d'expérience :22 years, 11 Mois
Insure customer satisfaction and loyalty
Insure of customers needs & answer all the inquires for them
Advice customer about the exact service matching their needs
Check all documents attached for the customer
Up date customer knowledge about ETISALAT product and Services
Develop strategies & ensure alignment of CCS with over all DMA plans
Leading the activities of CCS including setting goals in coordination with Executive- Director
Manage the process of collection & review of unresolved CC
Facilitate the coordination of the Complaints Officers in all three regions for resolution
Ensure that the CC that can't be resolved is forwarded to the coordination & communication units in a timely manner
Monitor the liaison of the CC Officer-Western Region with Municipal Councils & Municipalities
Review the coordination of the CO with the Strategic Planning & Performance Measurement Advisory Office in conducting surveys to measure Citizens satisfaction with municipal services
Manage the implementation of operating policies, standards & procedures
Prepare reports on the overall performance of the CCS for the Executive Director
Provide training for Municipality teams in new problem-solving methods, work methods, consensus-building activities and other skills/methods/techniques necessary of efficient handling
Set & Lead Communication plan for DMA with Other Government entities
Responsible for criteria 6 -Customer Satisfaction- at Abu Dhabi Excellence Award
Design Complaint system with co-operate with ADSIC (800555).
Preparing the budget
In charge of Main Store
Responsible for all Telex's & Fax's for Abu Dhabi Branch
In charge of: Ruwais Business Center, Sila Service Center, Delma Service Center, Ruwais Housing Service Center. "Marfa area up to Guwaifat area"
Preparing the new equipment need for all plans in the area
Preparing plane for Business Center and look after its goals and targets
Providing a new suggestion for final management approval
Preparing yearly stock and tray to reach the target for the same year
Providing all kind of Services to all customers in the area
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