IT support operations
Taajeer Finance group
Total years of experience :7 years, 7 Months
• Manage Microsoft admin portals ( Admin centet, Azure, Sharepoint, Exhcnage online, Compliance and configure as the business need
• Manage and upgrading existing IT ticketing system
• Providing technical support to the employees
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Preparing new joiners setup
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.
• Serve as the first point of contact for employees seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
1-Managing incoming calls and customer service inquiries
2-Generating sales leads that develop into new customers
3-Identifying and assessing customers’ needs to achieve satisfaction
4-Serving as the first point of contact for customers seeking technical assistance over the phone or email
5-Performing remote troubleshooting through diagnostic techniques and pertinent questions
6-Determining the best solution based on the issue and details provided by customers
7- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
I studied abroad so I learned a lot about many things including cultures, and the American teaching systems.