Sr. Program Manager
SAS
Total years of experience :15 years, 8 Months
• Develop overall strategy and roadmap to address data integrity issues and ensure continuous improvement to data quality.
• Provides leadership, orientation, training, coaching, hiring and mentoring to IT leaders and staff.
• Ensures staff competency of technologies, policies and practices across the team.
• Lead DWH & BI team for development and operations.
• Make certain Project Lifecycle documents are complete, current, and stored appropriately.
• Promote transparency at all times regarding project status, issues and risks to stakeholders, including but not limited to the Portfolio Governance Committee.
• Consultant for Digital Transformation to be part of the company strategy by implementing Big Data, Machine Learning, AI for the company growth and to be the best in the industry.
• Supervise a wide range of programs, and responsible and accountable for overall success.
• Draft and Implements and enforces departmental policies and procedures within all IT.
• Define and map clients’ objectives to program deliverables and milestones
• Manages activities of contractors engagements to enhance delivery quality.
• Mobilized transition resources to ensure the smooth transition of new accounts into Steady State Delivery Operations.
• Focused on project opportunities and transformation automation in service delivery.
• Ownership overall Service Management SLA/SLO management & Executive Customer Sat.
• Plans, execute and finalize projects according to timeline and budget.
• Led IT projects end-to-end from design level until implementation of the project.
• Managed the highly successful Mobile migration for KSA and Oman which was successful to implement the Airwatch and to meet with Axa security compliance.
• Planning the priority of the projects and to divide the work and the tasks between the IT Service Delivery Managers.
• Implementing AML Norkom System which will reduce the backlog with the compliance team.
• Planning and implementing Dynamic CRM infrastructure layer to integrate all the current system with it.
• Participate and execute all the requirements which been provided by the regulator (SAMA) and delivering them within the time frame.
• Receiving and analyzing to approve the projects which is been submitted to IT from CC, B2C, B2B.
• E2E Managing the project from Designing phase until the RFS phase (Ready for Service).
• Planning the priority of the projects and to divide the work and the tasks between the PMs.
• Involving with the stakeholders to ensure all the deliverables and the requirements has been met.
• Planning the estimation for each phase and help other team to plan their estimations and to deliver the project within the planned time.
• Mentoring and couching new PMs and to introduce them to the ITIL and PMP framework and how to manage their own projects.
• Monitoring the defects which impacts every project, and try to close them with the help of other stakeholders to stay on the planned date and time.
• Ensuring every release has been deployed for every project on all agreed environments to meet all the deliverables.
• Tracking the progress of every project of the other PMs to ensure we’re meeting the agreed RFS or to revise the RFUAT and re-planned the estimation of the project.
• Conducting the User Acceptance Testing (UAT) for all implemented products and platforms.
• Supporting the business process enhancing, improvement, and engineering for service provisioning, service operation, and service support processes, this is affecting multiple functions in business.
• Reporting and communicating the results of products & platform implementation and testing to all key stakeholders.
• Managing infrastructure project of the client for production environment, and trail environment.
• Fully Administrator on IBM Websphere Message Broker, and Websphere MQ.
• Modeling Reports and Dashboards
• Lead Developer for Customer Experience Management System data feed,
• Performed Root Cause Analysis of system / application and resolved technical Issues
• Probe monitoring and implementation of rules
• Daily reconciliation of data with source to avoid the data discrepancies.
• Providing daily business critical reports to Management.
• Validating the current implanted model with new Business users requirements
• Performing the Release with 99% of SLA Accuracy or restoring the backup.
• Handling DP installation and preparing the environment for the client within configuration of the DP.
• Participated in Multi-Million dollar project for EAI Revamp project for installing the new IIB and Upgrading the MQ to the latest version.
• Installing and configuring the new technology applications which it will be automated as BAM, BPM, WSRR, WAS…etc.
• Handled the MCR system as an administrator of the system and handed over the system to our offshore team and trained them.
• Making sure all servers and top 20 services up and running.
• Interact with the customer for the connectivity for DataPower and Websphere Message Broker.
• Dealing with Java services and make sure the code, which is deployed, is the latest code.
• Do the clearcase activity to perform the release on MessageBroker and DataPower and compare the code to be latest code before delivering to production.
• iLog implementation and configuration, to work on the designed promotion to be able to automated with the other systems.
• Monitoring and operating the projects and the applications day to day health check activities to keep the systems up and running and updating the management with the reports.
• Apply the PMO Methodology and ensure standards, policy & Procedures been followed.
• Supervise and developing the reports, contribute to PMO’s generating Programs & Projects reports.
• Ensure Programs & Projects follow the client PMO’s Framework.
• Configure and maintain “Pre-Production” environments to facilitate successful development and QA testing of new features and functionality
• Mentoring and couching and preparing the knowledge transfer documents to the PM to follow the company policies and rules.
• Responsible for Developing, supporting & maintaining the Siebel application.
• involved in the configuration of Static & Dynamic Pick lists using Joins and LOVs
• Customized Pick Applets, Associate and Shuttle applets and configured MVGs using Links, MVLs and MVFs.
• Customized the application creating workflows, business services, custom buttons using Siebel eScript and implemented other declarative alternatives like User properties and data validation methods.
• Created Custom business services, Siebel EAI Business Services, Integration objects, EAI Data Mapper, XML Converter and EAI HTTP to synchronize Account & Billing data in external systems.
• worked on Inbound and Outbound Web Services to combine component-based development and Internet standard protocols that include HTTP, XML, Simple Object Access Protocol (SOAP), and Web Services Description Language (WSDL).
• Integrated Siebel with external Billing system through IBM MQ Series middleware using EAI MQSeries Transport, Integration objects using DTD Wizard and EAI Business Services.
• Involved in Administration activities migrating the repository from development to testing environment, and assisting the production support team during deployment activities.
• Admin Operations for the CRM Siebel application, BMS, ITO Portal, SSO Servers
• Managing the Queues adding / removing user privileges
• Developing and enhancing the performance for the IT by following up the ITIL standards and methodologies.
• Data mapping exercise was undertaken which identified the required Siebel EIM tables and their columns which would be used to import source legacy data.
• Customized and Configured Siebel eBusiness Applications using Siebel Tools
• Provide the needed training to the client operation team and the presentation to the systems to enhance their awareness level.
• Providing and preparing the KT (Knowledge Transfer) Documents to the PMO and the client to enhance the performance and by following ITIL Methodologies & Framework.
Escalate and route complex or unsolved problems to second level support specialists.
• Perform new installations and updates for all IT equipment, including desktops, laptops, printers, etc.
• Provide basic training to end users on both hardware and applicable software like (WebEx).
• Identify opportunities and recommend solutions that will enhance or improve current business processes.
• Assist the I.T. PM, where applicable, in their day-to-day responsibilities
• Supports and ensures operating viability of all application for all hours of operation and reports any abnormalities to the network administrator, routinely tunes system for optimum performance.
• Follows up on faulty hardware and software purchases by pursuing warranty advantage through distributors and manufacturers
• Assist on projects or special initiatives as assigned Acting as Team leader, working In integrating and customizing new applications and interfaces for network inventory.
• Designing, developing, and implementing test plans and test cases
• Writing Test cases to verify the software products
• Prepare and Maintain the documentation
• Analyze and recommend corrective action
• Managing configuration management systems