وليد الزمر

Scope
 Manage Symantec Endpoint Protection System and reporting management
 Manage Cisco Email security & appliance
 Manage Security Management Appliance
 Manage Cisco Amp virtual cloud & appliance
 Manage Threat grid & appliance
 Manage security monitoring tools
 Fit for any request from NCA related to scope
 Manage VCentre -VMware
 Manage Exchange, Active Directory, SCCM, and Office 365
Achievements:
 Defined scenario to clean and secure environment against viruses
 Mitigated vulnerabilities on system level
 Enhancement new polices to detect phishing Emails and bad words and non trusted domains
 Deployed security patches using SCCM and reporting management
 Upgraded all security appliances to the lasted version considering compatibility
 Daily achievements upon user requests
 Email Security appliance configuration with best practice
 Cisco AMP configuration with best practice
 Qradar enhancement to monitor environment behaviour

Scope for the new customer
 Manage Zain Cloud infrastructure and applications
 Define Scope of work
 Create Project Budget
 Coordinate with project Stakeholders
 Preparing New Forest high availability
 Prepare infrastructure readiness
 Implement security patches and secure customer web
 Review and evaluate RFPs.
 Problem solving skills
Achievements:
 implement File Share Solution
 implement Exchange Environment
 Migration customer data and emails
 Prepare Cloud infrastructure for geographic information system Mapping

Scope:
 Manage Jawraa Cloud infrastructure and applications
 Manage Azure subscriptions and resources
 Implement and manage storage
 Deploy and manage virtual machines (VMs)
 Configure and manage virtual networks
 Manage identities
 Manage and implement Cloud solutions and Infrastructure integrated with Customer systems.
 Support sales team on client engagements and new opportunities
 Creating new ideas of IoT and connected with Azure IoT and Alibaba Cloud IoT
 Communicate with stakeholder for new projects and business technical or non-technical
 Review and evaluate RFPs.
 Problem solving skills
Achievements:
 Designed solution for HR system on cloud base
 Implemented solution for meeting management system working on cloud base
 Key factor of Azure IoT
 Implemented ITSM SystemSenior Cloud Architecture

Scope:
 Manage STC Cloud infrastructure
 Involved for Data Center migration
 Build and advisor of ITSM application called Service Now
 Mange VMware in Data Center
 Mange SCCM, SCOM and DPM in Data Center
 Mange and advisor for Xerox workspace for Printer Management
 ISO 27001 understanding process and procedures
 Advisor for license agreement and management.
 Mange Exchnage and domain on Cloud and on data center premises
 Mange Email Getaway
 Manage antivirus Kaspersky Server and Client
Achievements:
 Implemented Email Signature Exchnage Edition
 Key factor integration for active directory and (ISE) Cisco Identity Services Engine with high level of security
 Define naming convention for infrastructure
 Created Template for windows server automation installation.
 Solved IT security findings.
 Played successful key factor of Migration Data Center
 Reporting for Exchange environment sorted by health and usage using Manage Engine solution(A web-based analysis and reporting solution for Microsoft Exchange Servers)
 Manage Engine AD Audit Plus (In real-time, ensure critical resources in the network like the Domain Controllers are audited, monitored and reported with the entire information on AD objects)
 Manage Engine AD Manager Plus (An Active Directory (AD) management and reporting solution that allows IT administrators and technicians to manage AD objects)

Scope:
 Cloud infrastructure design and hosting services on private data center
 Network Infrastructure design
 Manage printer Service
 Define scope of work depend on RFPs
 Design Storage and Management application for Cameras (CCTV)
 Design Access Control System (ACS) Application and License
 Design Time Attendance (TA) Application
 Design Meeting Management System (MMS)
 Application and License management.
 Design asset tagging for IT equipment
Achievements:
 Prepared technical documentation and design plan
 Implement Cloud infrastructure and company over private cloud
 Implement software assessment and planning of infrastructure

Scope:
 Define scope of work depend on RFPs
 Monitor performance of IT systems and services on data Center
 Manage backup system
 Manage Email Service on company Microsoft azure pack.
 Operate Cloud infrastructure and private data center
 Mange DNS, Domian control and active directory.
 Manage printer Service
 Manage file server
 design Infrastructure and planning topology
 Skype for Business in project pipe line.
Achievements:
 Delivered Microsoft Exchange 2016
 Organized Email Service and design Organization units
 Delivered company domain.
 Delivered Printer System service
 Delivered SQL database server
 Delivered SharePoint server
 Delivered File Cloud Application

Scope:
 Manage Active Directory and Exchange in Cloud
 Manage Skype for Business in Cloud
 Manage Webex Conference and integrated with AD
 Involved in data center infrastructure design
 Support for Signage
 Mange Access System server and integrated with AD.
 Manage Citrix shared files
 Manage CCTV Application.
 Operate on client Local Group Policy.
 Microsoft Assessment Tool and analysis outcome database.
 Configure WSUS and manage the update.
 Mange Virtual Machine on Azure Pack Microsoft Hyper-V
 Mange ESXi and VMware.
 Manage migration from physical servers to Virtual Server.
 Mange Microsoft Azure Pack using Company resources.
 Manage Virtual Machine Manager.
 Knowledge of Microsoft Azure.
 Mange exchange admin center
 Mange Microsoft intune tenant.
 Mange office 365.
Achievements:
 IT developer of service desk plus tool (Manage Engine incident management), and integrated with AD.
 Manage Engine Asset Management configuration by CMDB.
 Manage Engine work flow and approval cycle.
 Configuration of manage Engine service CatLog.
 Manage Engine automatic process of incident management.
 Provided IT Asset tagging and naming convention solution
 Build Meeting Management Room System. integration with exchange
 Build unifgration low Printer Management. and integrated with AD
 Manage time Attendance server and integrated with AD.
 Implement internal IT Processes and Procedure according to ITIL

Scope:
 Generate reports from Remedy System (SLA, Number of Tickets, etc., )
 Provide End-user Support for Zain Staff for both Software and Hardware.
 Including but not limited to: Printers, PCs, PDAs, Network (LAN/WAN/Wi-Fi), Servers, IP Telephony, Video Conference.
 Systems Supported like, MAC OS, MS Windows, MS Office, Oracle, Citrix, TABS, Speachlog, Cisco Bar, JAVA.
 Maintaining SLAs & KPIs and handling client’s escalations.
 Systems Health and Asset Management reporting and configurations Database maintenance.
 Maintaining the IT Processes and Policies implementation in terms of New Hires standard equipment and Access control.
 Maintaining automatic software deployment (Microsoft SCCM) and packaging tools.
 Overseas Temporary Assignments (VIVA Kuwait).
 ERP Support on daily basis.
 Planning and Managing Sites Budgets (227 Million SAR) in addition to rentals and Payments to Landlords.
 Lead integration between ERP and other applications.
 Make sure that all issues are solved within agreed SLA.
 Monitoring operation of using ERP-OPM functions.
 Assigned ERP responsibilities to users as per business required.
 Provided direct, indirect and incremental cost per site or service.
 Sites GSM/ICT Assets Management and sites/equipment Information Database Maintenance.
 Department Process development, implementation and enhancement.
 Make sure all software is licensed and renewed.
 Leading Department Projects Planning, Delivery, User Acceptance Test and sign-off.
 Business Requirements analysis for all new software/systems integrations, design and implementations.
 Digitize new Shops and Offices acquisition and Utilities payment process to replace the current manual process.

Achievements:
 Managed the IT End-user Support for the Hajj War Room Team during 1431 AH Hajj Period and awarded by Zain CEO for outstanding performance and being a success factor for the project.
 A member of a 4 Man Team Implementation of all Call Centre equipment (PC, Printers, IPT, VC) serving 500 Call Centre Staff in Riyadh, Jeddah and Dammam Cities.
 Played a major successful role in Zain King Khalid International Airport (KKIA) Wi-Fi Network Access Project, planning for assets and equipment locations, facilities and capacity leading to covering the entire Airport with free Wi-Fi Internet Access for Travelers.
 Review and approval of the proposed KKIA Project Low-level design in addition to User Acceptance Testing.

Scope:
 Retail Shops IT Support Management - 68 Shops Geographically distributed.
 New Shops IT Planning, implementation, and Asset configurations.
 Network connectivity availability maintenance and support to Main Office.
 Servers availability, health checks and configuration.
Achievements:
 Managed the IT Network Team outsource to join all Shops with HQ and together
 Awarded by Radio Shack CEO for Best performance and being a success factor in the company.
 Successfully cleaned defected viruses (occurred in 2006) on all company .