Aftersales field service manger
General Motors Egypt
Total years of experience :26 years, 9 Months
Support dealers in improving their service standards, grow business and improve customer satisfaction.
Pay regular visits to the service stations, to support on :
Cases that require technical assistance
Review/Approve PRAs “Pre-repair Authorization “for warranty and Good well policy cases.
Support dealers in service operations to drive improvements in CSI ‘‘Customer satisfaction index”,
Liaise all the needed support to dealers with concerned functions at GM; Network, training, quality, finance…etc.
Providing product/market feedback to quality team to support in product continuous improvement.
Discus the Field Product Reports (FPRs) regularly with the quality and supplier quality teams in the CPIP and WPAC forums to take the necessary containment and corrective actions.
Discuss the CSI results on monthly basis with the dealers’ service managers, to drive continuous improvement in the services provided to our customer.
Program Management 2011-Present
General Motors Egypt
• Flawless launch of CKD Wuling passenger car program within budget and quality targets.
• Chair LPET (Project Execution Team) meeting for the truck projects.
• Manage all new commercial vehicle CKD programs / Model Year change activities with various departments to ensuring flawless launch.
Product Engineer & Plant Planning 2001 to 2011
General Motors Egypt
• Flawless launch of two CKD ISUZU truck program on time and within budget and quality targets.
• Conducting validation for spring, tires and truck rear box.
• Prepare engineering change information and implementing continuous product changes on time.
• Continue the development/enhancement of a robust product portfolio for commercial vehicles.
• Management Review preparation for the truck project.
• Financial tracking for truck project.
• Managing KDPL and EPL.
Process Engineering 1997 to 2001
General Motors Egypt
• Flawless launch of N Series CKD ISUZU truck program.
• Beta Built training.
• Production line layout and tooling.
• Preparation of complete process material BOM.
• New equipment's AR & PR issuing.
Minnesota State University, 1996 Mankato, Minnesota, USA Automotive Engineering Technology Bachelor of Science