Waleed Masad

 Lead, manage and provide technical direction to department team and handling of escalations.
 Dealing with vendors as well as different business functions on understanding business requirements and automating existing processes.
 Offer technical direction/assistance for the development and design for integration up to and including client engagement of the product(s).
 Identify which projects are a marginal fit and highlight/ tackle all possible technical risks.
 Assist with on-site implementation and integration of different products as required in an advisory role.
 Review all RFI/RFP responses for accuracy and completeness.
 Visiting horticultural clients on site.
 Responsible of daily production results.
 Team career development and training.
 Analyze and optimize the revenue flow of existing partners.
 Provide sales and technical presentations for the entire organization’s portfolio

• Managing multiple concurrent projects from initiation to closure, ensuring
alignment with agreed scope, timelines, budgets, and quality expectations.
• Identifying, assessing, and managing project risks, maintaining risk
registers and ensuring mitigation actions were tracked and implemented.
• Coordinating internal teams, vendors, and external stakeholders to ensure
effective execution and timely delivery.
• Applying predictive or agile delivery approaches based on project size,
complexity, and customer requirements.
• Monitoring project progress, dependencies, and resource utilization,
addressing deviations and issues before they escalated.
• Preparing clear and concise project status reports, dashboards, and
governance updates for management and customers.
• Supporting vendor and contract management activities related to delivery
commitments and performance.
• Ensuring projects complied with internal governance frameworks,
customer policies, and regulatory expectations.

 Project Management: Prepare, Execute project plan, Monitor control progress, complete the project and train evolved users. In addition, document project plan, follow up finalized projects and get feedback from end users.
 Provide technical support for existing implementations.
 Preparing new or modified operational strategies and business plans.
 Visiting horticultural clients on site, identifying their business or technical problems and investigating causes.
 Writing advisory leaflets, specifications and technical manuals.
 Collects data and reviews research materials, determines accuracy and validity of sources and appropriateness for use.
 Monitor and respond to technical inquiries from sales reps, sales engineers, customers and partners.
 Partner with Sales & Tech teams to come up with proposals, POC solutions, product demo and implantation plans.
 Providing onsite implementations, presentations and technical discussions as a technical advisor for customers

• Supporting project delivery activities through technical coordination,
implementation support, and issue resolution.
• Participating in project planning sessions, solution reviews, and risk
assessment discussions.
• Assisting in tracking project issues, change requests, and dependencies
during execution phases.
• Working closely with delivery teams and customers during deployment
and stabilization periods.
• Preparing project documentation, implementation plans, and operational
handover materials.

 Designing, installing and managing Microsoft® Windows® 2003 Network Infrastructure, and work with windows 2000.
 Administrating Windows® 2003 for more than 120 clients connected with user access.
 Set up, configured and upgraded all hardware and software related to the existing setup

 Maintain the knowledge of the services and operation procedures across the organization.
 Responsible for the completion of various projects and satisfactory resolution of issues escalated by customers or employees.
 Assist in the recruitment of the candidates to meet the needs of the front -end of the organization.
 Execute projects work plans, manage resources and deliver projects status.
 Handle the schedule of the trainers within the Center.
 Compile and maintain Tutors incentive (overtime) reports, course track progress chart and material requests status.
 Monitor customer service levels on a daily basis and update the employees with the latest developments.
 Develop actionable plans to improve service levels and control service delivery costs.

• Supporting internal IT-related projects alongside day-to-day systems
administration responsibilities.
• Coordinating technical tasks and resolved issues during system upgrades
and deployments.

- Specified and upgraded all computer equipment from desktop to back-end servers for all locations.
- Integrated NT servers into the network.
- Involved in day-to-day operation of Windows network in addition to effort to migrate to an all IP network.
- Developing a recruiting system for the students studying in the university.
- Installing and managing Oracle data base lab.
- Handled second-level support of LAN and WAN issues for the Lab
- Resolved network, application and hardware problems for users during peak hours
- Trained end-users in applications software and GUI functions for PC
- Set up, configured and upgraded all hardware and software
- Installed, integrated and supported Windows NT servers

• Contributing to infrastructure and network-related projects supporting
academic operations.
• Supporting issue resolution and task execution under defined schedules
and priorities.

- Hands-on understanding of Oracle Development Tools and above.
- Programming skills in SQL & PL/SQL.
- Writing oracle backend triggers, packages, procedures…etc.
- Working extensively with forms and reports.
- Being able to write well-tuned queries (complex, nested, joins…etc).
- Good knowledge in developing for real business needs.
- Customization for the solution based on the customer needs and process