Operations Supervisor
Global Knowledge
مجموع سنوات الخبرة :19 years, 1 أشهر
Supervision and follow-up on the process of the preparation of the new weekly Courses Assist the trader in purchase orders to achieve him target.
Direct communication with the clients to equip all special requirements needed to starting Courses.
Manage all visit visas sector in all procedures throughout the year and update the weekly schedule.
Preparation and follow all reports for clients with all updates of closed events.
Update the database system after the beginning of each course.
Processing all attendance certificates by the end of courses and prepare the assessments.
Responsible of the governmental registrations part for Training Corporation (TVTC)
Managing the contracts and deals with the agents (Travel agents, Hotels, Advertising agents…Etc.) in order to reach to the best offer which reflecting the company expenses.
Follow the needs of dealers to continue in the competition.
Assist the trader in purchase orders to achieve him target.
Follow daily sales.
Follow-up the invoices for dealer and compared with the target.
Supervision and training the staff of product knowledge.
Analysis of market research and send it via reports.
Analysis and interpretation of results.
Monthly assessment of the dealer to determine the status of competition.
- Create a time plan to determine the company''s goals and work to achieve it. - Work on the development of functional procedures. - Overseeing a sales representative daily. - Pricing of products and determine the wholesale price. - Work on the annual sales plan and Target of sales. - Generation and analysis of sales reports in a periodic.
Create a time plan to determine the company's goals and work to achieve it.
Creating new marketing ideas.
Create the structure of the web site to be used in electronic sales and marketing, Responsible about the administration work of our website.
Negotiate with other companies to sign agreements for increase sales.
Design and print advertising material (indoor & outdoor).
Make promotions for different events.
Activating the role of direct marketing to work to satisfy consumers, through market research and send effective offers.
Analysis to market feedback to determine the strengths of the competitors to reach them, and weaknesses to avoid it.
Worked on a variety of projects including anti-churn project through an ambitious plan of customer reinstatement.
Inquiring about the most frequent problems that cause customers' dissatisfaction and trying to solve it as soon as possible.
Apply and implement the service quality in handling customers' inquires and complaints in a friendly and efficient manner targeting customers' renewal.
Follow up with customer, branches and sub branches in anticipation of the completion of the selling process.
Informing customers with the recent and up to date promotions and capitalize on them.
Coordination of new courses and management.
Coordination of work between branch and customer records and resolve the problems of clients of emergency if any.
Scheduling work days depending on the requirements.
Writing reports on the action plan the daily and monthly.
Define the requirements section of educational materials and tools desk.
Manage and direct services to help individuals.
Overall coordination of all sections of work: graphics, programming, databases, data entry and review.
Establishment and development of databases of multimedia, Web sites.
Building the basic structure of programs and websites.