EXECUTIVE HOUSEKEEPER
rotana
Total years of experience :17 years, 6 Months
* EXECUTIVE HOUSEKEEPER. (Coral Beach Rotana Sharm El-Sheikh - Egypt)
(367 Room & Suite)
Duration: January 2012 .- Till Now
Responsibility: • Overall Cleanliness of all the Hotels of the Resort and the Public Areas of Each Hotel including (Restaurants, Bars, Swimming pools Conference Halls, Theatre) of course with the Lobby
• Supervising the laundry Department Operation (Including the 2ndBiggest Washing Machine in the World (Tunnel Wash 5 Phases) and all Machines.
• Controlling the Productivity of the Housekeeping & laundry and Recreation Staff and Pushing the Training Programs to Improve the Productivity.
• Ensuring the Guest Satisfaction by Following up the Guest Comments Cards in A Daily Basis with the Assistants Housekeepers (2 Assistants)
• Maintaining the Budget and the F.F.E list in a Yearly Basis.
• Ensuring the Guest Rooms are spotlessly clean and well Maintained with Best Quality & Standard.
• Responsible for the overall cleanliness of both of the 2 Hotels (Old & New Cataract) including the Rooms and the Public Areas.
• Responsible for ensuring Guest are Satisfied with the 2 Hotels Cleanliness and Maintenance of Rooms and Public Areas, and Responding to the Guest Needs.
• Ensuring Safety and Security of Rooms and all the Hotel Areas.
• Maintaining the Inventory and Cost Controls, Selecting, Training,
• Maintaining and Managing a Motivated and Skilled Work Force.
• Establishes a Friendly Atmosphere of Superior Guest Service and Product Quality and Provides Exemplary Performance for the Staff To Follow.
• Assists in Managing Housekeeper Operation.
• Supervising Housekeeping and all related Areas in the Absence of the Executive Housekeeper.
• Assists in Supervising an Effective Inspection Program for all Guest Rooms and Public Area.
• Obtains list of Rooms to be cleaned immediately and list of Prospective check-outs or Discharges to prepare Work Assignments.
• Observes Service Behaviors of Employees and provides Feedback to Individuals, continuously strive to improve service Performance.
• Ensuring Exceptional Customer Service.
• Works Effectively with the Engineering Department, Front Office Department, F&B Department and Laundry.
• Manages Linen Inventory, Guest Supplies and Cleaning Supplies.
• Assists in the review of Comments Cards and Guest Satisfaction
• Results with Employees, Sets Positive Example for Guest Relations.
• Assists in Managing Housekeeper Operation.
• Supervising Housekeeping and all related Areas in the Absence of the Executive Housekeeper.
• Assists in Supervising an Effective Inspection Program for all Guest Rooms and Public Area.
• Obtains list of Rooms to be cleaned immediately and list of Prospective check-outs or Discharges to prepare Work Assignments.
• Observes Service Behaviors of Employees and provides Feedback to Individuals, continuously strive to improve service Performance.
• Ensuring Exceptional Customer Service.
• Works Effectively with the Engineering Department, Front Office Department, F&B Department and Laundry.
• Manages Linen Inventory, Guest Supplies and Cleaning Supplies.
• Assists in the review of Comments Cards and Guest Satisfaction
• Results with Employees, Sets Positive Example for Guest Relations.
* Housekeeping Manger (Holiday Inn Sharjah - United Arab Emirates
(180 Rooms & Suite)
-Duration: June 2005 - May 2008.
-Responsibility: • Fully in Charge of the Housekeeping Operation.
• Checking the Rooms & Public Areas cleaning and the Standard of Set-up including lobby, Restaurants, Bars, pools, Health Club, Offices, Public Toilets and the Staff Accommodation.
• Attending all the Departments Head Meetings, as well the Daily Morning Briefing of the Housekeeping.
• Following up the Training Programs with the Training Manager and HR Manager.
• Following up the Weekly Financial Report to control the cost of the Housekeeping Department.
• Checking and Following up the Monthly Inventory with the help of The Laundry and Financial Departments.
• Following up the Quality & Standard according to the Policy and Procedure of Sheraton International.
Baron- Sharm El-Sheikh - Egypt March 2002 - May 2005
5 Stars Hotel, 368 Rooms
Position: S. Supervisor Housekeepin
Grand Resort- HURGHADA - Egypt October 2000 - October 2001
5 Stars Hotel, 950 Rooms
Position: Supervisor Housekeeping
JASMINE VILLAGE - HURGHADA - Egypt November 1998 - May 2000
4 Stars Hotel, 460 Rooms
Position: Supervisor Housekeeping
SEMIRAMISINTERCONTINENTAL-Egypt July 1994 - September 1998
5 Stars Hotel, 739 Rooms
Position Supervisor Housekeeping
• Performance Appraisal Techniques - (American University in Cairo) • Managerial Skills for Hospitality Top Management - (American University in Cairo) • Interviewing Job Candidates - (American University in Cairo • Team Building • Rooms Division Training • HOSPITALITY SUPERVISION • Marketing ( Ministry Of Tourism) • Leadership Skills ( Ministry Of Tourism) • ( I .D.I) For Hotel Managers. ( Ministry Of Tourism) • train the trainer ( Ministry Of Tourism) • Health & Safety ( Ministry Of Tourism) • Administration Hotel Programs Management ( London Manchester Hotel)
Banha University BACHOLOR OF SOCIAL WORK.