assistant store manager
Americana Group - Jordan
Total years of experience :15 years, 6 Months
Collaborate with the Retail Store Manager on customer attraction strategies.
-Efficiently coordinate daily customer service operations, optimizing sales processes
and managing orders and payments.
-Track and assess weekly, monthly, and quarterly objectives, while monitoring and
maintaining store inventory.
-Evaluate employee performance, supervise and motivate staff, and provide
coaching to Sales Associates.
-Monitor retail costs, suggest sales training programs, and uphold store functionality
and policies while representing the company as a positive example.
Set performance goals aligned with company vision, communicating them
clearly to subordinates.
-Organize workflow, ensuring understanding of duties, and monitor productivi-
ty with feedback and coaching.
-Oversee personnel records, pass on relevant information, and make decisions
on rewards, promotions, hiring, and training
Conduct training sessions on food preparation, hygiene, and customer service
while monitoring employee attendance and productivity.
-Assign tasks based on abilities, create schedules, and ensure compliance with
safety regulations.
-Oversee hiring, training, and supervision, while maintaining employee records
and coordinating staff training sessions with upper management
Coordinating and reporting day-to-day activities with the Production Manager
-Assisting in preparing production schedules and timelines
-Estimating the costs of the production process, raw materials, and other equipment
Keeping a record of sales and restocking the store accordingly.
Managing and training store staff.
Planning promotional campaigns for new products or specials.
Ensuring that the store is kept clean and organized.
Mediating any confrontations between staff and clients, and de-escalating the situation.