Senior credit controller
HILTI QATAR
Total years of experience :16 years, 4 Months
Senior credit controller
Responsibility for a client ledger of accounts and act as a point of contact for the country’s credit related escalations and queries.
Executing company’s credit policy within their area of responsibility
Liaising with sales, and service departments on all customers related issues.
Collection of debts in an efficient manner in line with agreed timetables, systems and methods.
Ensuring that all documents required to receive payment are correct and complete.
Regular visits to customers offices/ sites for the collecting payments and solving payment disputes.
Prompt communication of issues to relevant parties to be able to facilitate collection, control credit offered and improve future performance.
Reconciliations of customers accounts on regular basis.
Communication of disputed invoices, credit notes required.
Chasing to ensure a prompt resolution.
Weekly reporting to Credit Supervisor of positions of all such accounts together with notification of any possible payment issues from the customer.
Assistance in producing month end debtors’ information,
Bank deposits updates and receiving bank transfers
Ensures that the achievement of customer collection targets, essential to the profitability of the company, are met. Manage overdue accounts, reduce the companies risk and minimise losses. Support the sales team by affording credit facilities to desired customers.-handling customers accounts.
-follow up with customers and check their credit limit.
-follow up with the payment from the customer.
-handling customers issue if they have.
2. PRINCIPAL ACCOUNTABILITIES
1. To collect payments receivable for all accounts in order to ensure the DOS is minimum, and in line with DHL ME area standards.
2. To ensure credit terms are strictly adhered.
3. To maintain the receivable ledger in order to ensure that the customer accounts are correct and with up to date information.
4. To identify problems, monitor proper follow up in order to ensure problems are resolved.
5. To solve customer queries, by clear and precise information & explanations.
6. To log customer complaints in CSM and close it by issuing a credit note after investigating the correct cause for discrepancy (in cases of rate and weight queries).
7. To Issue overdue credit reminder letters for defaulting customers.
8. To maintain a good rapport with the customers in order to ensure quick clearance of our invoices.
9. To advice the sales team of any fall in activity or any likely future reduction in activity of a customer, if it comes to her/his notice.
10. To prepare and dispatch manual customized invoices for listed major import express customers.
11. To organize the dispatch of outbound and import express invoices within two days of its printing and to ensure they reach the customers within time, to release the payments before the month end.
12. To reduce if not nullify invoice errors like manifesting wrong a/c numbers, wrong weights, wrong product, wrong destination, wrong rates, service failures and credit/debit allocations. Avoidance of repetitive credit notes for similar problem for the same customer.
13. Decision on credit notes and closure of accounts due to financial problems.
14. To plan and determine in the beginning of each month the steps that need to be taken in order to ensure the month-end target are achieved. To plan day to day calls by keeping a log of the dates on which the customer has asked her/him to call for payment.
15. To ensure DOS is at the minimum in an environment where timely processing of payables is not always a priority.
16. To ensure minimal credit notes.
17. To ensure Bad -Debt exposure is at the minimum.
Receives and processes vendor invoices and internal check requests; maintains open files for purchase orders, packing/receiving slips and matches to invoices. Verifies invoices for quantity, unit pricing, extensions and applicable discounts. Obtains approval from appropriate personnel for payment for miscellaneous invoices.
• Codes invoices with accounting account numbers according to distribution in the general ledger; determines dates for invoices to be paid; keypunches invoices into computerized accounts payable system. Maintains alphabetical open invoice file for unpaid invoices.
• On a weekly basis, reviews invoices scheduled for payment and special check requests with Controller, prints approved checks and prepare them and routes for signature according to check signing authority.
• Sound knowledge of Import and Export Documentation.
• Attaches duplicate copy of checks to original invoices, stamps invoices "Paid" and files in permanent records.
• Prints, verifies and maintains accounts payable voucher reports, open/aging reports, disbursement reports, and journals.
• Receives and answers phone calls from vendors or other departments in regard to payment status of invoices.
• Receives completed sales orders from shipping; verifies accuracy and completeness of all required information including current pricing, extensions, discounts applied and shipping and handling charges.
• Codes sales orders with account numbers by sales/product classifications for cost of goods sold. Prints billing invoices daily and mails to customer.
• Prints monthly statements and sends to customers. Prints, verifies and maintains accounts receivable invoice records, sales and cost of sales reports, open and aging reports and journals.
• Receives checks and prepare deposit slips. Prepares and keypunches remittance advices for posting checks received. Updates and reviews aged receivables for unpaid balances.
1. Work As Teller In Commercial Bank Of Qatar Corporate Branch (Receiving Cash Minimum Thirty Million 30, 000, 000.00 Million QAR Daily)
2. Start Work From 18/11/2007 Till Now In Cash Department Managing The Following Operation:
a)Effect QAR cash payments against a valid instrument/voucher and after proper signature verification/ identification as required by the Bank
b)Accept QAR cash deposits after examining the notes for ‘counterfeits’ if any
c)Process urgent Demand Draft, Manger cheque Cashier’s Order and Telegraphic Transfer applications
d)Handle sale and purchase of permitted FCY cash notes, including assisting customers in preparation of vouchers
e)Handle sale and purchase of Travelers Cheques, including assisting customers in preparation of vouchers
f)Effect cash payment against IRMs (ID payments) against authorised instrument / voucher and after proper identification
g)Accept and process clearing cheques
h)Accept CBRs/BCCs/CBPs over the counter after proper checking
i)Exchange of notes and coins for Bank’s customers against proper Exchange Ticket
j)Processing of special clearing cheques
k)Cash Advance against Credit Cards
l)Accept Payment For USA Embassy
m) Processing Of Account Transfer And Foreign Account Transfer,
2. Past Experience(Doha):
1. Teller in Doha Bank of Qatar Gharafa Branch for One Month Only Effect Cash Payment, Processing clearing cheques.
2. Western Union Transfer with.
3. Accept Payment For Web Server And American Express
4. Processing of special clearing cheques
5. Exchange of notes and coins for Bank’s customers against proper Exchange Ticket
6. Handle sale and purchase of permitted FCY cash notes, including assisting customers in preparation of vouchers
7. Processing of special clearing cheques.
3. processing of account Transfer from local account to another local account.
3. Past Experience(Egypt):
Work as account in accounting office of Mr.salah abed el Fattah office.
MY SCORE IN THE END OF THE EDUCATION IS NORMAL