Air Freight Pricing Specialist
Aramex
Total des années d'expérience :10 years, 10 Mois
• Manage, complete, and respond to all the relative global airfreight pricing requests in a timely manner.
• Provide notes on every quotation in reference to how the pricing was compiled in order to effectively communicate that information to relevant operations staff.
• Monitor and report back to management on a monthly basis the response time for all pricing requests with a goal of all quotations being responded to within one (1) hour from time of receipt.
• Follow-up and record results per branch with data to be reported back to management and stakeholders on a monthly basis with the goal of spotting trends and increasing win percentage.
• Communicate and develop rapport with stakeholders at Aramex offices worldwide and destination offices with the goal of constantly having the most up-to-date pricing for accessorial charges. This is essential to being able to provide door to door pricing immediately when required by the customer.
• Work closely with the gateway to identify and capitalize on strengths/overcome weaknesses in terms of pricing and service compared to our competition
• Work closely with the RFQ team to provide regional knowledge and expertise allowing for more competitive bid responses.
• Work closely with management and the other Regional Airfreight Pricing Managers to identify best practices and provide more consistency in format used in our responses whenever possible.
• Handling Air cargo inbound/3rd party shipments for all Aramex branches across UAE
• Coordinating with agents all across the world for rates and shipment execution
• Specialized in handling inbound cargo from USA & Canada
Negotiating best rates
• Answered an average of 120 calls per day by addressing customer inquiries, solving problems and providing new product information.
• Described product to customers and accurately explained details and care of merchandise. Dedicated to continuously improving sales abilities and product knowledge.
• Directing calls to appropriate individuals and departments.
• Ensuring superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.