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Waleed Alhaidan, Transport Operations Support Specialist

Waleed Alhaidan

Transport Operations Support Specialist·Transportation Company

Saudi Arabia

Master's degree, ادارة الأعمال

Work experience

Total years of experience: 6 years, 3 months

Transport Operations Support Specialist

January 2025 - June 2026

Transportation Company

Riyadh, Saudi Arabia

January 2025 - June 2026

Managed daily operations across a city-wide public transportation network.
Improved response time by 20% through process enhancements.
Reduced recurring operational incidents by 30% through root-cause analysis.
Collaborated with cross-functional teams to enhance operational efficiency and service performance
across the network.
Resolved 15+ operational incidents per shiftwhile maintaining zero escalations to senior
management.
Company industry:
Motor Vehicle Passenger Transport

Transport Operations Support Specialist

November 2025 - May 2026

Public Transportation Company

Riyadh, Saudi Arabia

November 2025 - May 2026

• Managed real-time coordination across a city-wide transit network, resolving an average of 15+ operational
incidents per shift with zero escalations to senior management.
• Drove a 20% improvement in inter-departmental response time by designing and implementing a structured
communication protocol adopted across 3 operational teams.
• Analyzed 6 months of recurring incident data and delivered a root-cause report that directly informed 2
workflow policy changes, reducing repeat incidents by ~30%.
• Collected and synthesized stakeholder feedback across 4 departments, translating inputs into actionable
service improvement recommendations reviewed at the operations level.
Company industry:
Motor Vehicle Passenger Transport

OCC Dispatcher

September 2021 - September 2022

Public Transportation Company

Riyadh, Saudi Arabia

September 2021 - September 2022

Operation company buses according to scheduled timetables.
Maintaining bus frequency and departure schedule
Writing daily shift reports
Logging incidents for performance anylysis improvement
Company industry:
Metro & Rail Passenger Transport
Job role:
Logistics and Transportation

OCC Specialist

November 2021 - January 2022

Public Transportation Company

Riyadh, Saudi Arabia

November 2021 - January 2022

• Monitored and maintained on-time performance across a fleet of 100+ buses, achieving schedule adherence
above 90% through proactive dispatch coordination.
• Produced daily and weekly performance reports tracking KPIs for senior operations management, reducing
manual reporting time by 40% through streamlined log templates.
• Coordinated cross-functional incident response with maintenance and field teams, cutting average resolution
time by 25% during peak-hour disruptions.
Company industry:
Motor Vehicle Passenger Transport

OCC Specialist

January 2021 - January 2022

Company

Riyadh, Saudi Arabia

January 2021 - January 2022

Monitored operational performance across a fleet of100+ buses.
Prepared KPI and performance reports for management.
Improved reporting efficiency by 40% through process optimization.
Company industry:
Construction & Building

Founder & Sales/Marketing Manager

January 2020 - January 2022

Independent BusinessOct

Riyadh, Saudi Arabia •Remote

January 2020 - January 2022

• Launched and scaled a social media-driven sales operation from zero, generating consistent monthly
revenue within 90 days of launch.
• Grew digital engagement by 3x over 6 months through targeted content strategy and data-informed
campaign adjustments across 2 platforms.
• Managed end-to-end client relationships from acquisition to retention, maintaining a repeat customer rate
above 70%.
Company industry:
Internet & E-commerce

Sales Consultant

January 2019 - January 2020

Carriage Company

Riyadh, Saudi Arabia

January 2019 - January 2020

Supported client onboarding and operational setup activities.
Delivered training and customer support to business partners.
Coordinated communication between clients and internal teams.
Company industry:
Distribution, Supply Chain & Logistics

HR Coordinator

August 2018 - November 2019

City Cement Company

Riyadh, Saudi Arabia

August 2018 - November 2019

Developed a management of attendance policy, which has reduced absenteeism level in the workplace
• Implemented HR policy and procedure
• Manage attendance system which include all type of leaves & overtime applications.
• Make the monthly payroll for the new staff and exit e-flow for the resigned staff.
• Make the monthly attendance deduction report, overtime and relocation reports.
• Report monthly, quarterly and yearly attendance and overtime report to all department directors.
• Issue the new employees contract and renew the currently employees contract
Company industry:
Construction & Building
Job role:
Human Resources and Recruitment

Sales Consultant

March 2019 - June 2019

Carriage.com

Alqasim, Saudi Arabia

March 2019 - June 2019

Worked as a Sales Consultant to Convince Clients to join Partnership
• Worked as a liaison between Carriage and Partnership clients
• Train onboard Clients (Restaurants) on the operation of partnership
• Organize programs for clients to help them achieve their sales goals
• Provide support to Clients after onboarding
Company industry:
Catering, Food Service, & Restaurant
Job role:
Sales

Sales Consultant

January 2019 - January 2019

Carriage CompanyMar

Riyadh, Saudi Arabia •Hybrid

January 2019 - January 2019

• Onboarded and trained 20+ clients on operational systems, reducing time-to-productivity by approximately 2
weeks per client through structured onboarding documentation.
• Served as the primary liaison between external partners and internal teams, resolving 95%+ of partner
inquiries within 24 hours.
Company industry:
Internet & E-commerce

HR Coordinator

January 2018 - January 2019

City Cement CompanyAug

Riyadh, Saudi Arabia

January 2018 - January 2019

• Reduced workforce absenteeism by 15% within 3 months by redesigning attendance tracking protocols and
introducing a structured follow-up system.
• Managed payroll, leave, and overtime processing for 50+ employees with zero payroll errors across a 6-
month tenure.
• Accelerated onboarding completion time by 20% by developing a standardized contract and documentation
checklist used across new hire cohorts.
Company industry:
Industrial Production

HR Coordinator

January 2018 - January 2019

City Cement Compan

Riyadh, Saudi Arabia

January 2018 - January 2019

Managed payroll, attendance, and employee administration.
Improved attendance tracking processes and workforce reporting.
Supported onboarding and HR documentation activities.
Company industry:
Industrial Production

Education

Qassim University

November 2025

November 2025

Master's degree, ادارة الأعمال

Saudi Arabia

Qassim University

November 2025

November 2025

Master's degree, ادارة أعمال

Saudi Arabia

جامعة القصيم

August 2025

August 2025

Master's degree, ادارة اعمال

Saudi Arabia

GPA (point): 4.86 out of 5

GPA (point): 4.86 out of 5

View attachment

Qassim University

January 2020

January 2020

Bachelor's degree, Language

Australia

Embassy school

December 2019

December 2019

Diploma, General English

Australia

Qassim University

January 2018

January 2018

Bachelor's degree, ادارة أعمال

Saudi Arabia

Qassim University

January 2016

January 2016

Bachelor's degree, Business Administration

Saudi Arabia

GPA (point): 3 out of 5

GPA (point): 3 out of 5

it's amazing experience to study in Qassim university

Skills

Project Work
Expert
Project Work
Expert
Human Resources
Expert
Human Resources
Expert
Administration
Expert
Administration
Expert
Marketing
Expert
Marketing
Expert
Sales
Expert
Sales
Expert
computer office
Expert
computer office
Expert
ability to work under pressure
Expert
ability to work under pressure
Expert
planning
Expert
planning
Expert
negotiation
Expert
negotiation
Expert
operation
Expert
operation
Expert
office administration
Expert
office administration
Expert
mail
Expert
mail
Expert
outlook
Expert
outlook
Expert
purchasing negotiations
Expert
purchasing negotiations
Expert
purchase contracts
Intermediate
purchase contracts
Intermediate
marketing
Intermediate
marketing
Intermediate
purchasing
Expert
purchasing
Expert
operations management
Intermediate
operations management
Intermediate
key account management
Intermediate
key account management
Intermediate
problem solving
Expert
problem solving
Expert
market research
Intermediate
market research
Intermediate
supervising
Expert
supervising
Expert
logistics management
Intermediate
logistics management
Intermediate
supply chain management
Intermediate
supply chain management
Intermediate
materials
Intermediate
materials
Intermediate
logistics
Intermediate
logistics
Intermediate
sourcing
Intermediate
sourcing
Intermediate
microsoft powerpoint
Intermediate
microsoft powerpoint
Intermediate
payroll
Intermediate
payroll
Intermediate
BUSINESS ANALYSIS
Intermediate
BUSINESS ANALYSIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
PERFORMANCE REPORTING
Intermediate
PERFORMANCE REPORTING
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
ESCALATION MANAGEMENT
Intermediate
ESCALATION MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MASTER OF BUSINESS ADMINISTRATION MBA
Intermediate
MASTER OF BUSINESS ADMINISTRATION MBA
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
STAKEHOLDER COMMUNICATIONS
Intermediate
STAKEHOLDER COMMUNICATIONS
Intermediate
TRANSPORTATION MANAGEMENT
Intermediate
TRANSPORTATION MANAGEMENT
Intermediate

Social profiles

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Fundamentals of Digital Marketing Prepare to Work Safely in Construction Industry
Forward Program Claude Code in Action Claude 101
Advanced English Language Certificate EC English Language Centres
Certificate of Basic Marketing
McKinsey.org Forward Program
Claude Code in Action
Certificate of Completion: Claude 101

Hobbies and interests

reading