Director Of Operations
AlKhalejiah Catering
Total years of experience :24 years, 0 Months
A prominent moderator and industry leader company in delivering premium, customized
lounge hospitality services to airports, airlines, and railways throughout different well knowing
names such as; Hayyak Lounge, Saudi Airline Al Fursan Lounge, Flynas Lounge, Private
Aviation Lounge, Eateria Coffee Shop.
Identify areas of improvement and implement strategies to optimize operational performance.
Leading negotiations, budgeting, purchasing, and putting efficient workflows in place to
maximize a company's productivity and performance.
Developed and implemented key operational targets, aiding profitable achievements in line
with company strategy.
Managing finances, developing, monitoring and analyzing the departmental and company
budgets and financial reports.
Creating operation strategies to minimize stock losses, implementing initiatives to reduce
company costs and increasing employee productivity
International Malaysian Coffee Shop & Bunz Brand
Managing 105 stores all over KSA which are located at 15 cities plus sub franchise markets in
Kuwait and Bahrain
Oversees operational system, processes, and infrastructure while looking for opportunities of
improvement or revision
Established and implemented roasting plant which impacted positively for increasing
profitability, reduced beverage cost and improved customer satisfactions
Enhanced and improved food menu and quality which improved food sales by 8% and reduce
food cost by 3.5 %
Established new CRM loyalty program which improved brand awareness and customers
engagement at social media and implemented rewards system which improved sales by 4.5%
Improved marketing techniques and implemented new marketing campaigns which were very
valuable and improved sales by 8 %
Defining, implementing and revising operational policies and guidelines for the organization to
reduce COGS, variance and losses
Develop online sales strategies and technique which improved aggregators sales by 15 %
Established brand audit department which improved brand performance and produc
Fine dining and international pastry brand Managed Below Functions:
Operations, Factory, Production, Supply Chain, Logistics, Maintenance and Quality
Control
Collaborate with executive-level management in the development of performance
goals and long-term operational plans
Liaising with departmental heads to develop financial plans and ensure
company-wide compliance
Analyze current operational processes and performance, recommending solutions for
improvement.
Developed and enhanced beverage menu and implemented new drinks which
improved beverage sales by 12 %
Implemented new SOP and inventory process which reduces factory inventory
variance by 1.5% and wastage by 2%.
Implemented new purchasing methods and finalized agreements with approved
suppliers which reduced products cost by 4%
Established cloud stores in different regions and launched E commerce business
which improved the sales during covid by 29% LFL
Established LPD in the company
Managed Kuwait, UAE, Turkey and Oman Markets (Caribou Coffee, Five Guys,
Barou)
Managed Below Functions:
Loss Prevention, Cost Controller, Brand standard Audit, Asset Management
Create plans for each region in the chain and modify policies based on location and
history of loss
Develop and implement procedures for minimizing the loss and theft
Monitor monthly audit and variance results to ensure inventory is processed, handled,
and monitored appropriately, and document any errors or failures
Developed ways to detect safety issues and security violations
implemented programs in place to prevent repeat occurrences
Investigate, log, and resolve alleged and actual theft, violations of policy, and
compliance concerns
Caribou Coffee Kuwait awarded for seven consecutive years Service Hero Award as
best coffee
shop brand in Kuwait Market and two times as second best retail brand
Opened more than 45 stores in Kuwait, UAE and Turkey markets
Created and launched new beverage drinks specifically for middle east region
approved by USA headquarters which improved beverage sales by 8 %
Successfully established call center to became first coffee shop brand in the middle
east to implement and start delivery as another source of income which reflected to
increase sales by 25%
Enhance and improved food menu which impact on overall brand food sales
positively ( some of the stores food sales were 60% from total sales )
Developed and improved customer loyalty program which improved brand
awareness and customers engagement and reflected positively on brand revenue
Monitor monthly audit and variance results to ensure inventory is processed, handled
and monitored appropriately, and document any errors or failures which reduced
inventory variance by 2%
Developed audit lists to detect safety issues and security violations
Implemented programs in place to prevent repeat occurrences Investigate, log, andresolve alleged and actual theft, violations of policy, and compliance concerns
International French Fine dining and pastry Brand
Developed and enhanced catering sales channels by implemented new outdoor
sales techniques and catering deals with companies, ministries
Implemented B2B deals with casual dining brands
Developed and enhanced beverage menu and implemented new drinks which
improved beverage sales
Implemented new SOP and inventory process which reduces inventory variance and
brand outlets waste
Opened 6 seasonal stores and 4 kiosks which was add value for brand revenue