Area Manager
Gulf Restaurants & Park LTD
Total des années d'expérience :14 years, 7 Mois
• Ensure the continued growth and development of the Branches, by providing Branch Managers with hands on leadership and direction, hel`ping them to identify appropriate tasks and objectives.
• Implement annual sales, & new Branch Opening forecasts( whenever required), monitor sales results/trends, each branch level profit and loss statements on a periodic basis, make specific recommendations, and assist in improving each branch performance
• Identify food variances and subsequently lead the team in weekly food cost that included analyzing product mixes, inventory, waste and usage to produce an additional reduction in food cost.
• Ensure the 100% guest satisfaction through excellent management of staff and the chocolate bar expected standards with regular follow up audits.
• Ensure Quality standards in presentation safety and Hygiene are upheld.
• Ensure all location work within company standard operating procedures.
• Work on following up and implementing employee development programs.
• Follow-up on sales, costs and inventory management in the location to insure minimal waste
• Support the development, approval, and implementation of new products/menu and procedures in conjunction with market research by actively participating in the roll out process
• An operations manager has a broad role, and the specific responsibilities will vary between different companies, but generally it includes monitoring and analyzing the current system of production or provision to check it’s effective, and working out a strategy for improving if necessary.
• By managing day-to-day activities, analyzing statistics and reading and writing reports, operations managers play a vital role in any company.
• Operations managers also have to do a lot of liaising with other team members, including interacting with managers of different areas of the organization.
• coordinating the entire operation of the restaurant during scheduled shifts
• managing staff and providing them with feedback
• responding to customer complaints
• ensuring that all employees adhere to the company’s uniform standards
• meeting and greeting customers
• Advising customers on menu
• Recruiting, training and motivating staff
• Organizing and supervising the shifts of kitchen, waiting and cleaning staff
• Maintaining high standards of quality control, hygiene, and health and safety
• Checking stock levels and ordering supplies
• Preparing cash drawers and providing petty cash as required
• Helping in any area of the restaurant when circumstances dictate
• Overseeing the day to day operation of the restaurant including cleaning, floor plan lay-out, table settings and theme of the restaurant
• Hiring, training, supervising, promoting and firing of staff. Since good quality service is important managers strive to hire excellent staff
• Managing all accounts payable and receivable, handling payroll and hiring accountants or bookkeepers if required
• Meeting, greeting and getting feedback from customers
• Advertising and marketing the restaurant within the community
• Sizzle service
• The power of welcome
• Actively supervise all food preparation
• Ensure quantity and quality of final products
• Maintain standards in kitchen during shift by working in kitchen when opening
• Use appropriate scale in prepping and cooking, ensure 100 percent recipe adherence
• Keep all equipment’s in “like new” condition
• Standardize trash audits according to guidelines
• Use proper storage procedures
• Conduct monthly safety committee meeting and inspections, if designated manager
• Ensure Daily Pepper’ings are being conducted
• Ensure the safety and operational standards are being followed (i.e. SAFE standards; Culture Club)
• Solicit feedback from Guest. Communicate feedback to Managers
• involves looking after each and every aspect which influences
• Ensures the environment of the restaurant is clean and tidy.
• Gives instructions to the working staff on how to maintain cleanliness in the restaurant.
• Ensure that the quality of food and drinks is, as per industry standards. Since, quality of food can alone guarantee customer satisfaction and in turn
• Politely interacting with customers, answering their questions and queries is also included in the restaurant manager job description. Restaurant managers make the customers comfortable and see to it that they are served on time.