Case Management Supervisor (CP and GBV)
Concern Worldwide
Total years of experience :2 years, 7 Months
Duties and Responsibilities:
Case Management
• Support the review, establishment, and operationalization of Case Management Standard Operating Procedures.
• Support the finalization of the case management training guide and organize and implement training on referral and case management when needed.
• Develop new training materials upon the needs identified in the field
• Assist in the standardizing of internal/external referral processes
• Support in the design and implementation of a service mapping
• Support coordination and information sharing with NGOs pertaining to referrals and activity coordination
• Maintain regular communication with external referral agencies for service provisions
Case Management Supervision
• Supervise and coach caseworkers on the identification, assessment, documentation, referral (to relevant services), and follow-up of women survivors of GBV and at-risk children and families (Case Management)
• Conduct alone and/or support the caseworkers in family visits and outreach activities if necessary.
• Work closely with the PSS Protection team to support safe identification and referrals
• Manage, coach, and orient the Case Workers;
• Coordinate the work of caseworkers in their respective areas and ensure that work is completed according to SOPs, guidelines, and standards;
• Supervise and monitor individual and collective action plans/safety plans for beneficiaries developed by Case Workers;
• Support and guide caseworkers on complex cases - as needed;
• Ensure that caseworkers respect confidentiality and follow ethical guidelines
Reporting and Information Management
• Support the Protection Management Team in establishing & maintaining accurate files and records safely and securely - in line with data protection requirements
• Ensure all Case Management related M&E tools are utilized, information collected, analyzed and actions are taken to ensure quality service provision;
• Ensure proper documentation of cases and follow-up processes; Document and report the cases closed.
• Reporting: Collect, compile and analyze monthly reports from the team
• Work closely with the Protection Programme Manager on all issues related to programs and activities;
Support to Project Monitoring, Evaluation, Accountability, and Learning (MEAL):
• Ensure inclusion of people with specific needs and minorities in the project activities
• Ensure that CRM (Complaints & Response Mechanism) is rolled out and functional
• Ensure daily record of atendance per activity and ensure that the data collected is accurate Collect, store and maintain data in line with agreed procedures for data protection