وليد كمال محمد

As the Director of Operations at a leading Cloud Kitchen Company, I am responsible for overseeing the seamless expansion and successful launch of the 4th location, driving revenue growth, and establishing a strong regional presence. I manage six distinct culinary brands, implement robust supply chain strategies, and maintain a strong focus on customer satisfaction and operational efficiency.
Key Achievements:
• Successfully led the expansion and launch of the 4th location, driving revenue growth and establishing a strong regional presence.
• Implemented robust supply chain strategies, reducing operational costs, and optimizing inventory management.
• Achieved and maintained 98% customer satisfaction rate through meticulous quality control and prompt feedback resolution.
• Introduced technology-driven solutions for order processing and delivery tracking, leading to a 25% decrease in delivery time.
• Championed cost-saving initiatives, enhancing profit margins by 18%, while maintaining top-notch food quality and service.

As an Operations Manager at The Chocolate Gate, I oversaw daily operations, financial planning, and quality control. Collaborating closely with the CEO, I implemented cost-saving measures and successfully certified ISO 2009 and 22000 for two consecutive years. I also led the opening of the chain's first cloud kitchen and virtual restaurant.
Key Achievements:
• Certified ISO 2009 and 22000 for two consecutive years, highlighting commitment to quality and safety standards.
• Successfully led the opening of the chain's first cloud kitchen and virtual restaurant, enhancing brand visibility and market presence.
• Streamlined operations, achieving a remarkable 44% reduction in errors and a notable 20% improvement in efficiency.
• Exceeded production goals by 25% in a record-breaking quarter with a team of 120 employees.

As the Operations Manager at La Baguette Company, I oversaw daily operations and sales functions for 11 stores. Working closely with the CEO, I established short and long-term goals, prepared financial forecasts, and implemented menu engineering to optimize daily orders.
Key Achievements:
• Oversaw daily operations and sales functions for 5 stores with a team of 120 members, ensuring quality service to customers.
• Worked closely with the CEO to establish short and long-term goals, leading to a 15% increase in loyal customers.
• Implemented a new order tracking system based on menu engineering and forecasting for daily orders, reducing waste, and enhancing control.
• Opened two new stores in high-end areas, targeting specific client segments, and increased sales revenue by 13% through training team members in suggestive selling techniques.
• Achieved sales budget by 115% during the coronavirus lockdown by adapting to new business needs.

As the Senior Operations Manager at Delight Sweet House Company, I led operations across 14 locations in Cairo and Alexandria. I implemented quality assurance programs, oversaw new product launches, and streamlined warehouse operations for cost efficiency.
Key Achievements:
• Led operations across 14 locations in Cairo and Alexandria, managing a team of 250 employees and 14 managers.
• Spearheaded the implementation of a new quality control system, resulting in a 15% reduction in errors and customer complaints.
• Oversaw the successful launch of a new product line, ensuring on-time delivery to market.
• Streamlined warehouse operations with new inventory management software, achieving a 20% increase in efficiency and cost savings.
• Established brand standards and standardized operating procedures (SOPs), achieving ISO 2009 and 22000 certifications.

As the Operations Manager at TGI. Friday’s “Americana Kuwait, ” I oversaw all aspects of the department's operation for 11 locations with 630 employees and 45 supervisors. I ensured efficient operations, collaborated with vendors, and maintained high-quality standards.
Key Achievements:
• Oversaw all aspects of the department's operation for 11 locations with 630 employees and 45 supervisors.
• Implemented a preventive maintenance program, ensuring safety procedures were followed by all employees.
• Optimized menu using menu engineering and P-Mix concepts, maintaining high-quality standards with minimal costs.
• Successfully launched and managed 6 new restaurants from concept to completion.
• Consistently achieved the highest sales for the franchise for four consecutive years, receiving multiple GM of the Year awards for TGI Friday's restaurant managers internationally.