Application Support Analyst
al ramz
Total years of experience :1 years, 10 Months
As an Application Support Analyst, I play a pivotal role in maintaining the stability and efficiency of mission-critical applications in a high-pressure trading environment. Key responsibilities and accomplishments in this role include:
Deployment and Release Management:
Managed deployment and release activities with tools like Jira and ManageEngine Service Desk Plus.
Minimized operational disruptions during transitions from development to production.
Operational Excellence:
Maintained uninterrupted operation of daily production applications.
Adhered to strict SLAs, especially for brokers and traders.
Resolved issues promptly, ensuring seamless business operations.
Vendor Collaboration:
Collaborated effectively with external vendors and ensured timely issue resolution.
Quality Assurance and Testing:
Conducted end-to-end testing in UAT environments.
Identified and documented defects, facilitating efficient communication with developers.
Ensured a smooth transition from testing to production through meticulous pre-production testing.
Middleware and API Management:
Managed middleware functions, including data management, application services, and API development.
Demonstrated expertise in API development, testing, and documentation.
Executed seamless API patch deployments.
Business Analysis:
Formulated Business Requirement Documents (BRDs) for various modules, user journeys, and system functionalities.
As an Application Support Analyst, I excelled in problem-solving, maintaining operational excellence, and supporting the implementation of critical trading platform functionalities.