Food & Beverages Operations Manager
Developed InvestmentCompany Ltd
Total years of experience :21 years, 7 Months
Relish Joy of Taste - Sandwich Boutique
• Established the entire concept from scratch, driving accurate completion of project management tasks during the construction phase.
• Produced CAD and interior design drawings to bring the concept to life.
• Led purchasing of all assets, achieving efficient procurement of equipment and machinery.
• Implemented strategic planning that increased sales to $2M monthly.
• Directed food costs below target at 32%, resulting in a gross profit margin of 78%.
• Introduced strategic menu engineering approach to boost profitability by 18%.
• Recruited and managed professional teams for Back of House (BOH), Front of House (FOH), and logistic departments
• Developed and executed operational efficiency strategies to drive growth and market leadership.
• Facilitated effective internal communication for issue resolution and project development.
• Responsible for managing a team of sales representatives in a designated geographical territory.
• Enhanced and enforced sales strategies to increase market share and revenue.
• Coached and mentored sales team members to improve performance and customer relations.
• Collaborated with marketing and product teams to launch new products and promotional campaigns.
• Oversaw all aspects of restaurant operations, including staffing, training, inventory management, and customer service.
• Implemented cost-saving measures that resulted in a 15% increase in profitability.
• Developed and applied employee training programs to enhance service quality and increase customer satisfaction.
• Amplified sales by 35% significantly from SR 1.8M up to SR 2.83M.
• Drove food cost under 32% and net profit by 16%.
• Implemented policies and standard operating procedures to improve operations.
• Monitored and evaluated food, beverage, and service offerings to enhance customer satisfaction.
• Recruited, coached, and directed management staff to achieve restaurant objectives.
• Hired, scheduled, supervised, and trained over 100 F&B personnel and catering managers.
• Oversaw finances including budgeting, payroll, and purchasing.
• Improved strategies to increase sales, profitability, and guest satisfaction.
• Ensured the maintenance and upkeep of restaurant, cafe, and event spaces.
• Supervised food and beverage inventory management to maintain quality and freshness standards.
• Analyzed possible reasons for process deviations, product defects, and quality lapses.
• Expanded Standard Operating Procedures (SOPs) and infrastructure requirements for food production, ensuring adherence to Good Manufacturing Practices (GMPs) requirements.
• Executed plans and strategies to support the provision of safe food products.
• Conducted inspections of facilities, equipment, products, and production lines to ensure compliance with safety regulations and health standards.
• Oversaw the implementation and documentation of corrective and preventative actions (CAPA) in collaboration with other departments.