Teresia Njoroge

- Manage the admin function (office operations, supplies, facilities, logistics)
- Oversee executive support structures (EAs, office coordinators)
- Implement systems for documentation, filing, and internal communication
- Ensure smooth coordination across departments
- Oversee daily business operations across departments.
- Develop and improve processes, SOPs, and workflows.
- Track performance metrics (efficiency, turnaround times, service delivery)
- Ensure projects and internal functions run on time and within budge.
- Support HR functions (onboarding, policies, performance coordination)
- Foster a productive, accountable work environment
- Manage relationships with vendors, service providers, suppliers.
- Negotiate contracts and ensure service quality.
- Manage operational budgets
- Track spending and identify cost-saving opportunities
- Approve procurement and resource allocation
- Ensure compliance with company policies, industry regulations (data protection, cybersecurity, standards)
- Identify operational risks and implement controls.

- Oversee day-to-day administrative operations, ensuring efficiency & functionality.
- Develop and implement policies, procedures, & systems for continuous optimization.
- Maintain detailed contract records, fostering strong relationships & compliance between ourselves, service providers, investors, investees & all stakeholders.
- Ensure smooth office functionality, including facilities, equipment, & supplies.
- Coordinate with vendors & service providers for consistent quality services.
- Manage onboarding processes for consultants, investees, staff, & service providers.
- Oversee office logistics, including mail distribution & supplies management.
- Implement & maintain health and safety protocols for a secure work environment.
- Manage office facilities, maintenance, security, & space planning effectively.
- Strategically prepare & manage the administrative budget, optimizing resource allocation, analyze expenses & identify cost-saving opportunities.
- Serve as the primary contact for investors, ensuring transparent communication & managing investor reporting.
- Develop & maintain a comprehensive filing system for easy access to critical information.
- Support travel arrangements for management, staff, & consultants efficiently.
- Implement and maintain internal controls to mitigate operational & compliance risks.
- Offer administrative support to senior management & other departments, ensuring efficiency.
- Schedule meetings effectively to facilitate productive communication & decision-making.
- Manage internal & external communication channels, promoting stakeholder engagement.
- Coordinate & organize company events, conferences, & meetings to promote collaboration.
- Assist with recruitment, onboarding, employee benefits, leave management, & payroll administration.
- Identify areas for improvement & streamline administrative workflows continuously.
- Analyze & report key performance indicators to inform strategic decision-making.

- Orchestrated efficient supply chain management by coordinating multiple suppliers, ensuring timely deliveries.
- Played a pivotal role in organizational growth by recruiting talented staff and facilitating their smooth integration.
- Ensured financial transparency by meticulously managing and reconciling petty cash for diverse departments.
- Spearheaded marketing initiatives and strategic planning for Alan Bobbe’s Bistro, driving customer engagement and revenue growth.
- Ensured flawless event execution by effectively coordinating various departments.
- Facilitated smooth communication by handling email and phone correspondence with stakeholders.
- Elevated client experience by overseeing the delivery of impeccable concierge services.
- Optimized resource allocation by efficiently procuring necessary items and equipment.
- Upheld vendor relationships by ensuring prompt payment of service providers.
- Ensured uninterrupted operations by meticulously scheduling and overseeing maintenance activities.
- Facilitated seamless event execution by effectively coordinating between vendors and suppliers.
- Maintained financial accuracy by diligently preparing invoices for restaurant clients.
- Contributed to a vibrant community atmosphere by organizing diverse events.
- Fostered open communication by serving as a liaison between staff members and the managing director.
- Ensured timely completion of construction projects by overseeing multiple sites.
- Enhanced organizational transparency by generating and delivering timely reports.

- Provided a welcoming and professional atmosphere by greeting and assisting visitors, ensuring positive first impressions and excellent customer service.
- Managed company communications with professionalism and efficiency, maintaining clear and timely communication with stakeholders.
- Enhanced member and guest experience through personalized delivery of services, from restaurant reservations to hotel bookings, transport arrangements, meeting room and flight bookings.
- Ensured operational efficiency by managing procurement processes for workplace items and equipment, sourcing quality products and optimizing costs to meet the needs of both the workplace and members.
- Resolved technical issues efficiently by troubleshooting minor problems related to printers, Wi-Fi, and boardroom connections, minimizing downtime and maximizing productivity.
- Anticipated and addressed members' needs proactively by familiarizing myself with their preferences and providing personalized assistance in real time.
- Ensured seamless meetings by preparing meeting rooms between bookings and assisting with HDMI, Apple TV, or Chrome cast connections for teleconferencing or videoconferencing, facilitating effective communication and collaboration.
- Upheld high standards of cleanliness and hygiene by maintaining a clean workspace and supervising cleaners to ensure the workplace was consistently tidy and organized.
- Contributed to community engagement by organizing community and public events, promoting collaboration & fostering a sense of belonging among members and the wider community.
- Enhanced member experience by coordinating with Connect Coffee staff to ensure seamless food & beverage service for meeting rooms and events, meeting members' culinary preferences & dietary needs effectively.
- Demonstrated organizational and financial management skills by planning Member Socials, preparing budget proposals, & presenting them to the CEO, ensuring successful events within allocated budgets.

- Correspondence of emails and phone calls on behalf for the company.
- Greet, welcome and assist clients and guests.
- Giving day to day reports on the happenings inside the office.
- Organizing for inspections for both outgoing and incoming tenants.
- Collection of rent from tenants on behalf of the clients (Landlords/ Landladies).
- Responsible for banking of rent to the landlords’ accounts.
- Sending rent remittance reports to landlords.
- In-charge of petty cash management.
- Managing diaries and organizing meetings and appointments often relating to the manager and potential clients and tenants.
- An agent of the company in-charge of effecting payments on behalf of the company.
- Accounting for daily cash and cheque transactions.
- Bank statement reconciliations.

Streamlined invoicing processes by proficiently utilizing the SAP system, ensuring accurate and efficient creation of car and service invoices.
- Fostered positive client relationships and improved cashflow through strong communication and negotiation skills in the collection of outstanding payments from individual corporations.
- Facilitated seamless financial transactions by personally delivering dealers' vehicle sales invoices to banks, ensuring prompt payment processing.
- Helped reduce delinquency rates by implementing proactive receivables management strategies. Subsequently, this also resulted in timely follow-up on outstanding payments from customers, optimizing cash flow.