Wanjiku Gathecha

Built and maintained strong company teams by hiring and training
qualified staff to create positive and productive work environments.
Analyzed industry trends and tracked competitor activities to inform
decision making.
Developed and implemented organizational strategies to achieve set
goals and objectives and secured long-term success.
Created promotional materials and provided insightful information to
social media, websites and print media to educate public.
Defined clear targets and objectives and communicated to other team
members.
Planned, created, tested and deployed system life cycle methodology
to produce high quality systems to meet and exceed customer
expectations.
Maintained professional demeanor by staying calm when addressing
unhappy or angry customers.
Expanded the agencys client base by targeting niche markets and
offering specialized services to meet their unique travel needs.
Developed detailed plans based on broad guidance and direction.
Analyzed sales data regularly in order to identify opportunities for
growth and expansion within the market.
Managed and led a team of travel agents, ensuring consistent
high-quality service to clients.
Established partnerships with local businesses to create unique travel
packages tailored to client preferences.
Developed strong relationships with vendors for better travel deals and
more options for clients.
Conducted regular performance evaluations, providing constructive
feedback to help employees grow professionally.
Increased customer satisfaction by implementing streamlined booking
processes and personalized travel itineraries.
Stayed up-to-date on industry trends and developments, ensuring the
agency remained competitive in the market.
Set aggressive targets for employees to drive company success and
strengthen motivation.
Handled customer complaints promptly and professionally, resolving
issues to maintain client satisfaction.
Organized staff training sessions to improve product knowledge and
enhance sales techniques.
Maintained positive customer relations by addressing problems
head-on and implementing successful corrective actions.
Managed senior-level personnel working in marketing and sales
capacities.
Led efforts in rebranding the agencys image through redesigning
marketing materials which resulted in greater brand recognition.
Self-motivated, with a strong sense of personal responsibility.
Gained strong leadership skills by managing projects from start to
finish.
Excellent communication skills, both verbal and written.
Developed strong communication and organizational skills through
working on group projects.

Assisted clients in obtaining necessary travel documentation such as
passports, visas, and vaccinations.
Developed loyal clientele base due to excellent listening and research
skills and keen understanding of travel budgets.
Generated travel-related reports for clients to facilitate decision-making.
Administered customer surveys to measure satisfaction with services
and better understand desires and expectations.
Collaborated with colleagues to create and promote special travel
packages.
Leveraged social media platforms to engage potential clients and
showcase the agencys unique offerings in international travel planning.