Customer Service Manager
Coca-Cola
Total years of experience :25 years, 10 Months
To manage all business operations on behalf of the company in Pakistan. Volume & value wise sales and targets achievements on primary & secondary level. Sales review, sales planning \{production/import requirement\}, forecasting, tracking & monitoring. Brands activation / trade Marketing activities and align all marketing communications. Arrangement/Participation in events and direct marketing activities. Performed market research surveys on customer needs and requirements Prepared weekly sales reports for the sales team and sales management. Generated repeat business through successful client follow-up. • read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. • write routine reports and correspondence. • speak effectively before groups of customers or employees of the organization • calculate figures and amounts such as discounts, interest, commissions, percentages and volume.
read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. • write routine reports and correspondence. • Ability to speak effectively before groups of customers or employees of the organization • calculate figures and amounts such as discounts, interest, commissions, percentages and volume • solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. • interpret a variety of instruction oral or schedule form.
A friendly and confident manner; • Capacity to master a large variety of product specifications and applications. • High order oral and written presentation skills. • Strong account management skills. • Tenacity and perseverance. • Willingness to regularly research and update product knowledge improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues. • Performed market research surveys. Prepared weekly sales reports for the sales team and sales management. Generated repeat business through successful client follow-up.
read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. • write routine reports and correspondence. •speak effectively before groups of customers or employees of the organization • calculate figures and amounts such as discounts, interest, commissions, percentages and volume • solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. •interpret a variety of instruction oral or schedule form.
Strong account management skills. • Tenacity and perseverance. • Willingness to regularly research and update product knowledge improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues. • Performed market research surveys on customer needs and requirements Prepared weekly sales reports for the sales team and sales management. Generated repeat business through successful client follow-up.
analyze and interpret information. • Quickly understand client needs and develop appropriate market responses. • A friendly and confident manner; • Capacity to master a large variety of product specifications and applications.