teller and customer support representative
Joyalukkas money exchange
Total years of experience :4 years, 2 Months
● Mastered in cash dealing/teller activities and highly skilled in Foreign Currency and Remittance Operations.
● Monitors foreign currency deals, remittances, swift transactions, branch operations, handles corporate customers and monitoring the achievement of targets.
● Verifying customer records, account purpose and analysis of transaction activity and irregularity in transaction pattern.
● Ensuring the implementation of Anti-money laundering policies and procedures and reporting abnormalities to the Compliance Officer.
● Reviewing documents of customers, identifying and resolving deficiencies, ensuring that the client information is correctly recorded in the system.
● Coordination for execution and implementation of the regulations issued by the Central Bank of UAE.
● Conducting sessions and training discussions within the branch.
● Resolving customer queries and deliverance of high level customer service along with accuracy
thereby maintaining TAT.
● Cross sell products and services including new launches and explain to customers the product features, advantages or benefits
● Deliverance of customer friendly service thereby ensuring 0% complaints across the counters.
● Ensure cashiering is done 100% accuracy without any cash shortages or excess.
● Preparing the documentation for the Wages Protection System (WPS) as guided by the Central Bank of UAE and assisting the companies in processing the salaries.
Welcoming guests to the hotel in a polite, friendly and helpful manner. Dealing with late arrivals and assisting with early check-outs.
Answering telephone inquiries promptly & professionally.
Keeping up to date all hotel products, services, & promotional offer.
Acknowledging the fire signal and making sure that it will be properly relayed to the security team.
Monitoring of the fire alarm panel, emergency phone, elevator control monitor, and emergency lighting control monitor.
Assists to protect property, colleagues and guests by observing and reporting any suspicious.
Writing reports of daily activities and irregularities, such as equipment or property damage, theft, Call police or fire department in cases of emergency.
Warn persons of rule infractions or violations, and apprehend or evict violators from premises.
Ensuring all relevant paperwork has been completed in order for a smooth handover at the end of your shift.