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Waqas Ahmed, Service Delivery Manager

Waqas Ahmed

Service Delivery Manager·ISB Global

Pakistan

Bachelor's degree, International Business Adminsitration

Work experience

Total years of experience: 9 years, 2 months

Service Delivery Manager

March 2021 - May 2021

ISB Global

Lahore, Pakistan

March 2021 - May 2021

Company industry:
Software Development
Job role:
Management

Principal Software Quality Assurance Engineer

October 2017 - December 2019

CureMD Waqas Ahmed

October 2017 - December 2019

2 years 3 months)
• Supervised execution of test cases, audited logged bugs, created retrospective reports after
completion of testing activities and compiled impediments report and improvement plans
• Supported my team in maintaining work environment focused on quality, communication,
collaboration, integration and teamwork
• Collaborated with developers and domain/product owners to stay updated with product features and
intended functionality
• Researched new tools and technologies for potential use by quality assurance team
• Reduced daily, weekly and monthly manual reporting (using Power Bi)
• Created presentation for business management/stakeholders and presented data describing
challenges, failures and successes

Job role:
Information Technology

Senior Software Quality Assurance Engineer

August 2014 - October 2017

CureMD

Pakistan

August 2014 - October 2017

3 years 3 months)
• Identified, documented and tracked defects and supported developers in resolving problems by
providing them with expected output of software
• Tracked, prioritized and organized defects
• Worked with development team to facilitate timely corrections
• Wrote and optimized test cases to maximize success of software testing
• Create sustainable and reuse-able test metrics
• Authored and maintained well-organized, efficient and successful test cases for entire QA team
• Gathered data on integration issues and vulnerabilities and reported all findings, including
improvement recommendations

Company industry:
Software Development
Job role:
Quality Control

Senior Application Analyst

October 2013 - July 2014

October 2013 - July 2014

Provided basic and expert customer support to employer's clients using their software
• Coordinated with operations staff to resolve service problems and boost client satisfaction
• Compiled customer feedback and recommended service delivery improvements to management
• Evaluated customer information to explore issues, develop potential solutions for quality service

Job role:
Information Technology

Analyst

October 2011 - September 2013

Services

United Arab Emirates

October 2011 - September 2013

IELTS Examiniations Invigilator and Supervisor
British Council

Company industry:
IT Services
Job role:
Information Technology

May 2010 - December 2010

May 2010 - December 2010

Education

Middlesex University

January 2011

January 2011

Bachelor's degree, International Business Adminsitration

Middlesex University

January 2010

January 2010

High school or equivalent, International Business Adminsitration

United Kingdom

GPA (percentage): 75%

GPA (percentage): 75%

Licenses & Certifications Introduction to Data Science - Microsoft 72b29cae27be4e9a9350e145fef57b

Skills

Data Reporting
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Data Reporting
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Business Analytics
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Business Analytics
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Business Intelligence
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Business Intelligence
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Web Testing
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Web Testing
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Software Quality Assurance
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Software Quality Assurance
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QUALITY
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QUALITY
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QUALITY CONTROL
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QUALITY CONTROL
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AGILE
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AGILE
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BUSINESS INTELLIGENCE
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BUSINESS INTELLIGENCE
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BUSINESS MANAGEMENT
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BUSINESS MANAGEMENT
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COACHING
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COACHING
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COUNCIL
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COUNCIL
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DOCUMENTATION
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DOCUMENTATION
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FEATURES
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FEATURES
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FOCUS
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FOCUS
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SCRUM
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SCRUM
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Data Reporting
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Data Reporting
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Business Analytics
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Business Analytics
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Business Intelligence
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Business Intelligence
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Web Testing
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Web Testing
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Software Quality Assurance
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Software Quality Assurance
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Social profiles

Languages

English
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