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Waqas Anjum, Corporate Operations Manager

Waqas Anjum

Corporate Operations Manager·Global Catering Services

United Arab Emirates

Bachelor's degree, Hotel & Restaurant Management

Work experience

Total years of experience: 17 years, 7 months

Corporate Operations Manager

February 2017 - Present

Global Catering Services

Dubai, United Arab Emirates

February 2017 - Present

• One of the largest F&B groups in the UAE and MENA region

• Direct reporting to the Chief Operating Officer (COO), leading a large-scale F&B operation including restaurants, retail outlets, FMCG, warehouses and central production kitchens

• 50 locations covering UAE, Egypt, Saudi Arab, and the UK

• Leading yearly revenue targets of more than US$150 million
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Food And Beverage (F&B) Manager

May 2015 - January 2017

82 American Diner / AMTEX Group

Dubai, United Arab Emirates

May 2015 - January 2017

 Developed monthly training programand preparing trainings for kitchen and FOH staff

 Developed QA/QC report to inspect and control Quality, Service and Cleanliness parameters of all outlets

 Introducing new recipes & menu items and locking existing recipes through trainings & documentation

 Performing daily food testing and inspection, preparing reports on foodquality status

 Ensuring food deliveries are properly inspected for quality control

 Controlling costs by reviewing portion sizes, recipe locking & waste management

 Assisting with the organization of marketing activities, such as promotional events and discount schemes,

 Ensuring adherence to Dubai Municipality (DM) Health and Safety inspection guidelines,

 Engaging with customers to ensure quality of service and their satisfaction
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Food And Beverage (F&B) Manager

April 2014 - April 2015

USEA - US Embassy

Islamabad, Pakistan

April 2014 - April 2015

 Managing USEA's operations/cost centers in 4 cities (Islamabad, Karachi, Lahore, Peshawar) simultaneously

 Ensuring food safety standards are implemented and all outlets are always following the standards

 Managing food & beverages costs, budgets and reviewing these based on P&L statements analysis

 Preparing, updating and re-engineering menus

 Supervising and guiding kitchen chefs and service supervisors of all cost centers for quality and consistency control

 Maintaining monthly & yearly inventory sheets and reports

 F&B departmental trainings
ons/cost centers in 4 cities
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Food And Beverage (F&B) Manager

July 2011 - March 2014

Amtex Global Services

Abu Dhabi, United Arab Emirates

July 2011 - March 2014

 Directed and managed operation, budgets, procurement, kitchens & service of a pool bar & lounge, a continental buffet restaurant for expatriates and an employee’s dining facility plus a conference room

 P&L, budgeting, cost controls

 Prepared and implemented restaurant operation and training manuals

 Assisted in opening of restaurant in Dubai - 82 American Diner
Company industry:
Hospitality & Accomodation
Job role:
Management

Assistant Restaurant Manager

December 2009 - May 2011

Islamabad Serena Hotel

Islamabad, Pakistan

December 2009 - May 2011

 Managed a high end 24-hour continental buffet restaurant and a café plus managed outside events & caterings (USA Embassy, UAE Embassy, etc) and VIP visits/events,

 Prepared and conducted F&B staff and departmental trainings

 Devised and marketed promotional campaigns
Company industry:
Hospitality & Accomodation
Job role:
Management

Assistant Restaurant Manager

October 2006 - November 2007

McDonald's

Islamabad, Pakistan

October 2006 - November 2007

 Overall shift management of highest sales generating McDonald’s in Pakistan

 Product ordering, cost control & inventory management

 Responsible for training and evaluation of crew leaders and floor managers
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Education

Tompkins Cortland College, NY, USA

September 2009

September 2009

Bachelor's degree, Hotel & Restaurant Management

United States

GPA (point): 3.54 out of 4

GPA (point): 3.54 out of 4

 GPA: 3.54 / 4.00  Recipient of US Dept. of State’s sponsored CCID Scholarship  Recipient of PTK Honors (Dean's Top Students List)
View attachment

IIUI

September 2006

September 2006

Master's degree, Business Administration & Management

Pakistan

GPA (point): 3.19 out of 4

GPA (point): 3.19 out of 4

MBA
View attachment

IIUI

August 2005

August 2005

Bachelor's degree, Business Administration & Management

Pakistan

GPA (point): 3.41 out of 4

GPA (point): 3.41 out of 4

 GPA: 3.41 / 4.00  BBA
View attachment

Skills

Training
Expert
Training
Expert
COST CONTROL
Expert
COST CONTROL
Expert
QUALITY CONTROL
Expert
QUALITY CONTROL
Expert
SAFETY
Expert
SAFETY
Expert
SALES
Expert
SALES
Expert
MICROS
Expert
MICROS
Expert
Hiring & Developing Staff
Expert
Hiring & Developing Staff
Expert
Microsoft Word
Expert
Microsoft Word
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
POS
Expert
POS
Expert
Quality Control & Quality Assurance
Expert
Quality Control & Quality Assurance
Expert
Business Expansion
Expert
Business Expansion
Expert
Quality Control
Expert
Quality Control
Expert
Restaurant Management
Expert
Restaurant Management
Expert
People Management
Expert
People Management
Expert
Daily Operations
Expert
Daily Operations
Expert
pre opening
Expert
pre opening
Expert
order
Expert
order
Expert
materials
Expert
materials
Expert
menu development
Expert
menu development
Expert
restaurant marketing
Expert
restaurant marketing
Expert
DOCUMENTATION
Expert
DOCUMENTATION
Expert
INVENTORY MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
MARKETING
Expert
MARKETING
Expert
MICROSOFT POWERPOINT
Expert
MICROSOFT POWERPOINT
Expert
QUALITY
Expert
QUALITY
Expert
Operations Management
Expert
Operations Management
Expert
Food and beverage management
Expert
Food and beverage management
Expert
People Management
Expert
People Management
Expert
operation
Expert
operation
Expert
problem solving
Expert
problem solving
Expert
procurement
Expert
procurement
Expert
Business Development & Expansion
Expert
Business Development & Expansion
Expert
supply chain management
Expert
supply chain management
Expert
HACCP & ISO 22000 Internal Auditor
Expert
HACCP & ISO 22000 Internal Auditor
Expert
quality assurance
Expert
quality assurance
Expert
restaurants management
Expert
restaurants management
Expert
iso 22000
Expert
iso 22000
Expert
staff training
Expert
staff training
Expert
planning
Expert
planning
Expert
logistics
Expert
logistics
Expert
restaurants
Expert
restaurants
Expert
team leadership
Expert
team leadership
Expert
negotiation
Expert
negotiation
Expert
Business Expansion
Expert
Business Expansion
Expert
Quality Control
Expert
Quality Control
Expert
Restaurant Management
Expert
Restaurant Management
Expert
People Management
Expert
People Management
Expert
Daily Operations
Expert
Daily Operations
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert
Punjabi
Expert
Urdu
Expert
Arabic
Beginner

Memberships

Phi Thetta Kappa

Member

March 2009

Pakistan USA Alumni Network (PUAN)

Event Lead

January 2011

Training and Certifications

Certifications
IELTS  IELTS Score Listening: 9 | Reading: 8 | Speaking: 7.5 | Writing: 7.0 Overall: 8 band
Dec 2017
Certified Lead Internal Auditor (HACCP & ISO 22000)
May 2018
TSI Quality Service Person in Charge (PIC) Level III Certificate
Jun 2015 - Jun 2020
Show credentials
Train the Trainer
Mar 2011 - Mar 2021
Show credentials
Training
Leading People & Crisis Management
American Management Association (AMA)
Feb 2018
Leading People & Crisis Management
American Management Association (AMA)
TSI Quality Service Person in Charge (PIC) Level III
TSI
Jun 2015
Show credentials

Hobbies

  • Watching Documentaries especially historical and geographical
  • Reading Online Articles
  • Reading Books