Customer Experience Manager
Huawei Technologies
مجموع سنوات الخبرة :18 years, 0 أشهر
CM-Pak Managed Services Project-Pakistan
• LTE feature trial
• KPI improvement by leading a team of engineers by physical optimization
• Benchmarking KPIs for feature/parameter trial and interfacing customer
Planning
• RF Lead for ZTE, Ericsson & Nokia sites Planning and Rollout
• Planning and prediction of new rollout sites using Atoll
• Pre and post RF plan change analysis for issue solution using Atoll
• New Site Nominal, PSC, PCI planning
• Co-ordination with peer teams for optimal solution of subjected area
• Link budget analysis and coverage prediction
• PAC/FAC KPI achievement and acceptance during rollout phase
• Physical radio network resource planning including antenna azimuth, electrical/mechanical tilts and antenna height as per terrain and simulation model run by Atoll
• Discussion with customer on design change proposal for best suitable terrain and QoS.
Optimization
• Single site and cluster KPI optimization to meet acceptance target
• U900/U2100 multi-layer 3G network KPI stability and target achievement
• Involved in improvement of accessibility KPIs like Call setup success rate.
• Involved in improvement of retainability KPIs like Call drop rate.
• Involved in improvement of mobility KPIs
• Analysing and investigation of DT logs using Actix and proposing solution for issues like high DCR, low CSSR and low throughput.
• Preparing XML for all parameter changes, and neighbour creation/modification as per strategy.
• Weekly neighbour audit as per strategy of MTN-IranCell
• Weekly Parameter audit as defined in baseline.
• Parameter mapping from ZTE to Nokia and Ericsson to Nokia.
• Optimize 2G/3G/4G radio network resources by fine tuning radio network parameters.
• KPI benchmarking after fine tuning of parameters or discrepancies.
• Neighbor addition and optimization of Inter-RAT handover success rate KPI.
• Participating in technical discussion with customer on parameter changes and optimization.
• Responsible for physical optimization of radio network including electrical and mechanical tilt optimization, azimuth modification and antenna height.
DTAC LTE Rollout Modernization & Managed Services project - Thailand
• RF Technical support of 4000+ LTE sites for PAC/FAC acceptance for clusters
• RF design and planning proposal for rollout and modernization sites
• Daily KPI monitoring and de-gradation improvement upto stability
• Customer complaint handling during rollout phase till resolution
• Support network re-farming from 15MHz to 20MHz
• PAC/FAC KPI achievement and acceptance during rollout phase
• L21 and E18 throughput issues handling and end to end resolution
• Log file and trace analysis of issues during drive test
• Customer meeting and technical support representation for Huawei rollout team
• LTE/VoLTE network Parameter Audit
• LTE/VoLTE network neighbour audit for intra/inter freq and Inter RAT neighbours as per strategy
• LTE/VoLTE feature trial support.
• DTAC Evolution Project support for removal/release of U850 band and traffic balancing to U21/E1800/L2100
Smart Traffic Balancing/Re-Farming Project- Cambodia
• Traffic balancing between 2G/3G/4G
• Traffic shifting and Re-farming for LTE
• Improvement of user perception while meeting KPI thresholds
• LTE KPI improvement and stabilization
• LTE DT analysis, recommendations and approval from customer
Mobilink Swap and Rollout Project
• Swap execution of 2G/3G Mobilink sites from Ericsson to ZTE
• KPI stabilization and acceptance of 2G/3G Sites
• Customer POC for swap operations
• Mega events proposal and execution of swapped sites
• Customer complaints handling and troubleshooting during swap
• Joint Visits (JV) activity lead with Mobilink sales/technical teams up to successful closure of issues after swap
• Team and resource Management
• Interfacing with sub-contractor resources for successful project delivery
• Initial Tuning and Rollout
o Responsible for initial tuning of new 3G sites
o Acceptance of DT report and KPIs from customer
o Meeting of PAC/FAC KPIs from customer
o Addressing and follow up for HW and transmission issues for new rollout sites
• Managed Services
o Responsible for 2 RNCs KPIs, daily performance monitoring and optimization
o Monitoring and Network KPIs on daily basis and maintaining performance as per contracted KPIs.
o Routine network operations support
o Worst Cell optimization for Throughput, DCR, HoSR and CSSR
o Responsible for new project batches, SSV and relevant customer approval.
o Analysing and resolution of newly integrated site issues. Fine tuning and maintaining sites for acceptable threshold for customer
o Parameter changes, and feature installation support for newly integrated sites for desired results.
o Handling and resolving high level customer complaints and providing end to end solution for resolution
o GPEH and UETR analysis of worst cells.
o Proposing new sites and expansions.
o Neighbor analysis and optimization using WNCS.
Airtel Managed Services Project Nigeria
• Worked on LTE site proposals for new project rollout
• Working as a 3G consultant/Acting team lead on RAN 14.
• Meeting daily and monthly signoff KPI thresholds for all KPIs. Diagnosing the bottleneck in network and KPI target achievement through optimization.
• Worst cell optimization of whole network
• End to end follow up of transmission and BSS problems to resolve worst cells and KPI target achievement.
• Conduct WCDMA/HSDPA Radio Network performance daily monitoring
• Conducting 3G KPI worst cell troubleshooting & improvement. Deep analysis and trouble shooting for the 3G KPI degradation
• Capacity check and utilization monitoring for different interfaces and resources (Iub utilization, Power utilization, Code utilization, channel element utilization.
• Handle customer complaints, VIP care. Deep analysis & fast solution.
• Conduct detail parameter optimization of 3G RF Network.
• Viva Telecomm Bahrain Project
o Radio network traffic and capacity optimization
o Inter-system handover, selection and re-selection optimization based on traffic
o Network troubleshooting with the help of Drive test data
o Neighbour audit
o Radio Network Design and tuning
o Interference scanning and source finding for interference infected sites
o Optimization and post processing of new sites
o Dealing with customer complaints for coverage, quality, call drop, handover failures, noise, PS disconnection, PS low speed issues etc.
o Timely closure of Customer TTs, their complete follow up and SLA time line maintenance
o HSUPA and HSDPA troubleshooting
• LTE Initial Optimization
o LTE new sites SSV report submission and acceptance with customer
o Co-ordination for new LTE sites coverage and physical optimization with field engineers
• 3G/2G Optimization
o Dealing with daily RNC-Problems and customer complaints
o 3G Cluster Optimization
o HSUPA and HSDPA Optimization
o Optimizing Pilot Pollution and dealing with KPIs of CDR, CSSR, SHO for 3G network.
o RNC KPI and optimization process.
o HO, traffic, drop call, EDGE, and KPI optimization for 2G network.
• 3G/2G Planning (April 2009- March 2011 Viva Operator Launch in Bahrain)
o Nominal planning and change proposals in plan usind prediction Atoll results
o Responsible for validations of new candidates
o Scrambling Code planning
o 2G Frequency, BCCH/TCH planning
o Site Surveys for new sites and propose antenna Type, Height, Azimuth, Tilt.
o Antenna azimuth and tower location proposals as per the site coverage objective for new sites
o Neighbor lists between different RATs.
Project Manager
• Managing Field activities across all regions of project
• Managing of engineers within project budget and scope
• Co-ordinating with customer for site acceptance and reporting
RF Optimization (GSM) Engineer
Ufone GSM
• Expert in doing analyzing drive test and can solve all the problems on the site, and has the ability to give best solutions and has done number of troubleshooting drive test.
• Guiding and helping new fresh Engineers in RF optimization.
• Frequency scanning test, interference scanning test and neighbor scanning test by using TEMS 4.02 and 5.01.
• Diagnosis of all RF related issues such as Drop Calls, Handover Failures, Low CSSR and making necessary recommendations for their improvement.
Mar 2005 - October 2007
Huaxin Consulting Pakistan
Huawei Technologies Pakistan Projects
RF Optimization (CDMA) Engineer
PTCL WLL Optimization Project, Pakistan
• Worked as a RF engineer for PTCL Wireless project in South.
• RF optimization, OMC operations, KPI report generation and analysis.
• Worked as a OMC engineer in CDMA MSC. Have a good experience as a OMC engineer in MSC Hyderabad
• Extracting, analyzing and optimizing KPIs from OMC on daily basis.
• Completed cluster optimization of STR1 and STR5 for PTCL wireless project
• Meeting the KPIs for two regions with help of traffic stats reports and drive test data.
• Completed basic project of PTCL in STR1 and STR5
• Completed TSSR and worked as a trouble-shooting engineer for site planning issues.