Waqas Faizi

Customer Services Officer at Telenor Pakistan

• Pakistan - Lahore
• October 2006 to November 2011

 Responsible for handling inbound calls from the customer all over Pakistan regarding their concerns about the company’s products and services.
 Promoting and introducing new services offered by the company to existing and potential customers.
 Providing customer services by using LAMA technique.
 Ensuring that the services provided to the target market are meeting and exceeding their requirements.
 Updating customer’s personal information in their respective accounts on routine basis.