IT Helpdesk Manager
Prima Systems
Total des années d'expérience :11 years, 2 Mois
Working for a USA based Dermatology group and giving remotely support to 114+ clinics, 2200 users in NY, NJ, PA, CT, MN and managing team of 8.
• Heavily usage and Working on Azure, Azure Active Directory, Enterprise apps in azure, Intune, Intune MDM, Endpoint Manager, Meraki, Meraki MDM, NinjaRMM, Patch Management, Fresh Desk, O365, Microsoft 365, Endpoint Detection and Response, MS Teams admin, Exchange online, SharePoint Admin, Security and Compliance admin portals, Firewall, Switches, Wireless, Sentinel one admin console, Cloud Flare, GoDaddy Console, SSL certificates, Web titan, Front line Vulnerabilities, DNS Filter, Connect wise control, Smart sheet admin console, BG Info, AAD, Active Directory, IT Glue, Sonos, Acronis Backup solution, Printix
and many other clouds base portals.
• Working with SOC and Microsoft partner vendors for security and migrations.
• Working with Internet service providers for all clinics locations. Creating schedules, upgrading current services, adding add on, finding better upgrade solutions.
• Managing 1600+ iPads using Meraki MDM.
• Managing all locations networks from Meraki and setting up monitoring for smooth internet services.
• Managing CCTV solutions from different vendors i.e., Axis, Hikvision, Unifi.
• Working with all clinics to resolve user issues, device problems and clinical equipment.
• Managing maintaining information in IT Glue, Licensing information.
• Attend meetings with clients to analyze, troubleshoot and diagnose hardware problems.
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
Remotely assist USA based 300+ Clients for their IT related services
• Working with clients to Design, Plan and implement Solutions based on Microsoft Platformaround migration, process automation and disaster recovery.
• Install and configure computer systems and applications within the company
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Actively update, maintain and monitor all aspects of computer networks
• Resolve technical issues related to network interruptions
• Resolve technical issues related to Client Financial systems and in-house local apps.
• Resolve technical issues related to Remote desktop/ terminal services, O365, Exchange 2013, Symantec AV, Cloud berry AWS Backup services.
• Creating/ Managing VM/ EC2 on Azure and AWS as per client demands.
• Resolve technical issues related to Windows server Environment and Backup and recovery solution's, working on windows server 2008, 2016 and 2019.
• Attend meetings with clients to analyze, troubleshoot and diagnose hardware problems
• Maintain a working log detailed all required system updates, as well as the date of completion
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware
• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Handling domain wide operations in head office and site offices. Working on windows Server 2012,
2016 on Dell & HP servers maintenance and upgradation.
• Configuration and troubleshooting of AD domain services, Group Policy, DHCP, DNS, WDS,
proxy server, print server, VMware, Hyper V, WSUS, SCCM, Cisco IP Phones and software
Licensing.
• Users, computers and groups management by using Active Directory portal.
• Hands-on experience in O365, Microsoft Azure cloud configuration, management and troubleshooting.
• DFS management, drives mapping, security and permissions on drives with groups.
• Responsible for applications, hardware, software installation, upgradation/ migration and maintenance.
• Responsible for Onshore and Offshore site and manage IT infrastructure including, computer network and
hardware to ensure proper functioning server and network Equipment.
• Backup configuration and monitoring for the data of machines and servers in the office using Symantec
Backup Exec. Handling ESET Antivirus center administration server & clients.
• Data center management for any new installations, change in existing infrastructure.
• Assets Inventory Management and issuance of assets after complete compliance of IT documentation.
• Assist to IT manager in annual department budgeting.
• Taking quotations of IT equipment requirement after getting asset requisition. Preparing comparative,
C.I.R and LPO and interacting with the approved vendor for IT procurement.
• Coordination with Etisalat and other vendor/ suppliers.
• Providing Network, Software and Hardware deployment and helpdesk services to more than 300 nodes of following Descon business domains under shared services Umbrella
• Descon Chemicals Ltd.
• Descon power solution.
• Altern Energy.
• Rousch Power Solution.
• Inspectest Pvt limited.
• Interworld travels.
• Providing regular & on-demand Data-Centre support regarding smooth working of DCBA LAN/WAN Network and Servers.
• Administrate Windows 2008 R2 Server, Domain Server, Implementing Group Policy, DHCP, DNS, Files Servers, User Quota.
• Provide Internet access to different user as per management approval through TMG-Server.
• Administration of WSUS servers and deploying patches.
• Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
• Install and configure Kasper key anti-virus network level, restrict the users to removable media like USB provide the high level of security for the confidential information to be theft.
• Troubleshoot network, systems and application to identify and correct malfunctions and other operational difficulties.
• Take daily, weekly and monthly Data Backup of users shared drives on file server in portable Drive
• Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment and software.
• Works with procurement staff to purchase hardware and software.
• Develop and conduct various training and instruction for system users on operating systems, ERP, and other applications; assist users in maximizing use of networks and computing systems and ERP Services.
• Configuring & Managing Bio-Metric MP 4800 Attendance machines.
• Installation and configuration of Active Directory Services.
• Installation, configuration and administration of Microsoft Windows 7/8/XP/2000, and 2003/2008 Server.
• Troubleshooting, resolving network connectivity, operating system and software related problems.
• Managing LAN environment over 700 Nodes with support of EIT support team.
• Managing/troubleshooting Users accounts, user-permissions and rights on corporate resources and Group policies.
• Support and management of blade and rack mounted servers - On-board System Administrator
• Antivirus software implementation -- Symantec Endpoint Protection
• Installation of Software packages.
• Troubleshooting DNS/DHCP issues on Windows 2003/2008.
Bachelors Studies in Information Technology (BSIT) 1st division 2008 to 2012 Bahauddin Zakariya University, Multan, Pakistan. (www.bzu.edu.pk)
BSIT