Area Manager Branch Operations
Dubai Islamic Bank Pakistan
Total years of experience :11 years, 9 Months
Ensure discipline, decorum & delivery of efficient customer services through BOM
Management of branch operations in line with Bank’s Systems & procedures and to
improve operational efficiency.
Responsible for improvement in Internal Controls, Branch Audit categories/Ratings
and Operational Risk.
Monitoring of operational activities and enforcement of operational procedures &
controls in the branches.
Spot check of branch activities & financial/non-financial transactions including
account opening formalities, KYC / AML, CNIC verification and ATM/debit card,
cheque book issuance etc. as per laid down procedure
Management of reconciliation issues, withholding Tax, Zakat, Sundry / Suspense
accounts etc. are regulated implemented properly.
Periodic review & proper follow up on unclaimed deposits/ instruments (reporting
surrendering to SBP) as per procedure, inoperative/dormant & zero balance
accounts.
Coordinate with branches and other departments, so, to close the day-to-day issues
of branches.
Create backups in operations staff & provide emergency staff where ever required
by branches.
Ensure training & development of Trainee Officers & existing operations team.
Review of system reports and controls, identifying bottlenecks and weak control
Ensure proper maintenance of branch liquidity levels, vault limits, & cash insurance
Analyze financial requirements of customer & match with banks products offerings
Ensure compliance with Bank/SBP Regulations regarding all operational activities
being carried out at the branch i.e., Account Opening, Cash Withdrawals/Deposits,
Cash Management, Remittances, Clearing, Lockers, etc.
Effectively leverage competencies of operations team staff to obtain a high level of
customer service & regulatory compliance
Ensure proper maintenance of branch liquidity levels, vault limits, & cash insurance
Analyze financial requirements of customer & match with banks products offerings
Ensure compliance with Bank/SBP Regulations regarding all operational activities
being carried out at the branch i.e., Account Opening, Cash Withdrawals/Deposits,
Cash Management, Remittances, Clearing, Lockers, etc.
Effectively leverage competencies of operations team staff to obtain a high level of
customer service & regulatory compliance
Ensure compliance with Bank/SBP Regulations regarding all Cash Department activities being carried out at the branch i.e., Cash Withdrawals/Deposits, Remittances, and Clearing.
Keep eyes on transactions and ensure STR (suspicious transaction reporting) to the Line Manager in case of need.
Ensure 100% compliance of Dual Custody and Password sharing policy.
Ensure to follow Whistle Blow policy in case if something wrong/suspicious/breach
of bank policies/bad practices is happening around.
Maintained consistently high academic performance throughout MBA studies, achieving a final CGPA of 3.63 upon completion of the degree.
