وقاص خان, IT Support Specialist

وقاص خان

IT Support Specialist

Accumed

البلد
الإمارات العربية المتحدة - أبو ظبي
التعليم
بكالوريوس,
الخبرات
5 years, 8 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :5 years, 8 أشهر

IT Support Specialist في Accumed
  • الإمارات العربية المتحدة - دبي
  • نوفمبر 2022 إلى سبتمبر 2023

Technical Experience:
Servers
 Proficient in installing, configuring, and monitoring server systems, specifically focusing on Window Server 2019/2022, ADDS, DHCP/DNS, both on premises and within virtual machine environments such as Hyper-V, ESXI.
 Skilled in creating, configuring, managing, and maintaining user profiles, user groups, group policies, folder access, and permissions, ensuring smooth operations as per requirements.
 Experienced in the installation, configuration, and implementation of endpoint protection solutions
(Kaspersky, Symantec) for servers, client PCs, and mobile devices, effectively safeguarding the network and its resources.

Networking
 Proficient in designing, planning, and implementing secure LAN/WAN networks, incorporating best IT practices to ensure a robust infrastructure throughout the organization. Skilled in configuring Firewalls like FortiGate, Cisco Meraki, routers, access points, and switches.
 Provides comprehensive L1 & L2 technical support to users regarding network system operations. Capable of diagnosing problems with network equipment and performing necessary repairs or upgrades when appropriate.

M365
 Proficient in M365 administration, encompassing tasks such as user creation/deletion, license assignment, mailbox configuration, app installation, configuration, and troubleshooting for applications such as Word, Excel, PowerPoint, Outlook, Teams, and OneDrive. Experienced in managing both online and offline functionalities.
 Skilled in delivering comprehensive training sessions to users, empowering them to effectively utilize Office 365 and maximize its potential.
 Capable of promptly addressing user requests for assistance, particularly regarding account-related issues, including password resets and other account management tasks.
 Committed to providing excellent customer service and ensuring users have a seamless experience with Office 365.

Computing/Peripheral Devices
 Proficient in providing technical support for various computing devices, including HP, Dell, Lenovo, and Apple products. Skilled in troubleshooting hardware and software issues, performing installations, and assisting
with device configuration.
 Experienced in Windows operating systems, with expertise in installation, imaging, and cloning for Windows 10, 11. Capable of efficiently setting up and configuring systems to meet user requirements.
 Knowledgeable in HP printer/plotter/scanner installations, online backup solutions, and software
deployment, including applications such as Adobe, Microsoft Office 365, and G Suite. Able to effectively manage and support CCTV cameras and perform NVR/DVR backups.

ITSM Tools
 Receiving and logging user requests and issues through the ticketing system.
 Prioritizing and categorizing tickets based on their urgency and impact on users.
 Assessing and diagnosing user problems to identify the root cause.
 Providing timely and accurate responses to users' tickets, ensuring clear communication, and understanding.
 Resolving user issues within the defined service level agreements (SLAs) or escalating them to the
appropriate team for further assistance.
 Tracking the progress of tickets, updating users on the status, and expected resolution time.
 Collaborating with other support teams or departments to resolve complex or cross-functional issues.
 Documenting solutions and best practices in the ticketing system's knowledge base for future reference.

IT Support Engineer في Life Diagnostic Medical Centre
  • الإمارات العربية المتحدة - أبو ظبي
  • مارس 2022 إلى نوفمبر 2022

Technical Experience:
Servers
Networking
M365
Computing/Peripheral Devices
User Support

Computer Engineer في Waves Computer Supplies
  • الإمارات العربية المتحدة - أبو ظبي
  • فبراير 2018 إلى مارس 2022

Technical Experience:
Servers
Networking
M365
Computing/Peripheral Devices
User Support
Client Support

الخلفية التعليمية

بكالوريوس,
  • في The University of Peshawar
  • ديسمبر 2021

بكالوريوس, Information Technology
  • في The University of Peshawar
  • ديسمبر 2014

.

Specialties & Skills

Windows Server
Microsoft 365
Fortigate
Active Directory
User Support
Window Server

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي
waqasmrd03.wixsite.com/my-site-2

اللغات

الانجليزية
متمرّس
الهندية
متمرّس
الأوردو
اللغة الأم

التدريب و الشهادات

System Administration and IT Infrastructure Services (الشهادة)
تاريخ الدورة:
January 2023
ITIL V4 (الشهادة)
تاريخ الدورة:
March 2023
صالحة لغاية:
March 2026
Network Security Expert (Fortigate) (الشهادة)
تاريخ الدورة:
September 2020
صالحة لغاية:
September 2022
Cisco Certified Network Associate (الشهادة)
تاريخ الدورة:
March 2021
صالحة لغاية:
March 2024

الهوايات

  • Cricket
    .