Customer Service Associate - Emirates NBD Certified Professional
Emirates NBD
Total years of experience :9 years, 8 Months
Working as Senior Processor in in Service Management team Tanfeeth Head Office Meydan, Dubai.
Handled different mail boxes and telegraphic transfers (urgent TTs) processing of ENBD / EI branches.
Responsible for investigating Utility complaints, inward and outward remittances of ENBD and resolving the service requests (SRs) within turnaround time (TAT) and working on daily SR escalations.
Assigned a project to draft investigation procedure for utility payments queries.
Worked for CDD and KYC updates in ENBD ARC Team.
Responsibilities:
Worked as Lava Smartphone Promoter in GITEX 2015, Dubai.
Promotion and sales of an international brand LAVA Smartphone.
Manage sales on front hand desk in Mall of Emirates.
Reporting to team leader and sales manager.
Duties Include:
• Primarily Responsible for Agriculture Based Services to Farmers / Land Lords and other Customers.
• Provided Customer Services to the Account and Non Holders.
• Provided Information Regarding the Application of Agricultural Loans to Farmers / Land Lords
• Providing Utility Billing (Electricity, Telephone, and Gas) Services to People.
Duties Include:
• Primarily Responsible for General Banking Services to Customers.
• Customer Services to the Account and Non Holders.
• Provided Information to New Accounts Openers Regarding Necessary Requirements.
• Providing Utility Billing (Electricity, Telephone, and Gas) Services to People.
• Maintenance of Lockers.
Business administration & finance
