Senior Customer Care Executive
Kohler Co.
Total years of experience :4 years, 8 Months
• Facilitated prompt and eficient resolution of customer concerns via phone, online, and in-person interactions.
• Maintain working relationships with existing clients to ensure exceptional service and identify new sales opportunities.
• Sustained long-term connections with existing customers through exceptional after-sales sup- port.
• Provided exceptional customer service to drive sales and meet revenue targets, consistently exceeding monthly quotas.
• Streamlined order processing, communication, and coordination across departments, resulting in the delivery of excellent customer service.
• Assisted the Customer Service Representative (CSR) in handling challenging cases.
• Mentored and directed junior team members, imparting knowledge on best practices and providing training.
• Resolved customer complaints by providing timely and efective solutions and alternatives.
• Ensured customer satisfaction by following up to guarantee resolution.
• Maintained a positive, empathetic, and professional demeanor while interacting with customers.
• Utilized various communication channels to efectively engage with customers.
• Acknowledged and addressed customer complaints promptly and eficiently.
• Maintained detailed records of customer interactions, transactions, comments, and complaints.
• Demonstrated leadership skills by managing a team of junior customer service representatives.
• Conducted sales phone calls and eficiently handled incoming customer calls.
- Utilized inbound and outbound calls to effectively persuade individuals to purchase goods and services from various companies.
- Demonstrated strong sales abilities and negotiation skills to successfully secure favorable contract terms and transaction pricing from clients.
- Initiated phone calls to potential customers, providing comprehensive information about company's services and products.
- Developed detailed weekly and monthly reports to assess growth and identify sales targets necessary to attain desired objectives
URL removed due to policy violation. Please contact support for further information.