Agent
ECCO Outsourcing
مجموع سنوات الخبرة :0 years, 5 أشهر
Handling customers' complaints as first level escalation.
• Conduct quality standers and coaching sessions to team members according to
quality needs and reports..
• Handle quality standards sessions for new comers.
• Act as floor control to support on queue agents during calls with needed info and
handle team breaks.
• Support team leaders in different tasks.
Answering product and service questions; suggesting information about other
products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best solution to
solve the problem.
• Contributes to team effort by accomplishing related results as needed.
• Maintain quality standards to ensure customer satisfaction.
Golds Chain (Seb. 2012 - May. 2014)
Salesman
• Services existing customers, obtains orders, offers new deals according to their
potential.
• Focuses sales efforts by studying existing and potential volume of customers.
• Submits orders by referring to price lists and product literature.
• Keeps management informed by submitting activity and results reports, such as
daily sales reports and monthly work plans.
• Monitors competition by gathering current marketplace information on pricing,
products, new products, etc.
• Recommends changes in products, service, and policy by evaluating results and
competitive developments.
• Resolves customer complaints by investigating problems; developing solutions;
preparing reports; making recommendations to management.
• Provides historical records by maintaining records on area and customer sales.
• Contributes to team effort by accomplishing related results as needed.
, Faculty