Waseem Ahmed Mohammed

• Administered and optimized Microsoft 365 environment, significantly enhancing team collaboration through effective management of Exchange Online, SharePoint Online, and Teams.
• Oversaw Windows Server infrastructure, streamlining Active Directory management to improve user access and bolster security through efficient user and group management.
• Provided exceptional L1 and L2 support for enterprise applications, ensuring high availability and reliability of Microsoft 365 services and Windows systems.
• Executed incident management processes, effectively resolving issues to minimize downtime and enhance user satisfaction.
• Implemented proactive monitoring strategies, leading to a reduction in service interruptions and improved system performance.

• Delivered exceptional first and second-level technical support in Windows environments, significantly boosting user satisfaction and productivity.
• Proficiently installed, configured, and maintained operating systems and essential business applications, ensuring peak performance and reliability.
• Diagnosed and resolved intricate hardware, software, network, and connectivity issues, effectively minimizing downtime and enhancing operational efficiency.
• Offered advanced support for Microsoft Office and Microsoft 365 applications, streamlining workflows and improving user experience.
• Collaborated with cross-functional teams to implement systems upgrades and enhancements, contributing to overall IT infrastructure stability.
• Developed and maintained documentation for troubleshooting processes and system configurations, facilitating knowledge sharing and training.