وسيم أكرم

 Design, Deploy & Upgrade the Network infrastructure with Cisco 4431 ISR Router, Cisco catalyst Switches 6800, 3560, 3750, 2960, Aruba 8400 R, 83200, 7240XM, 7030, 7010, 5406 rZl, HP 3810, 2530 Switches.
 Deployed VM Ware Products ESXi 6.7, vCenter, vClient, VM Ware Workstation.
 Deployed Symantec Products Like Symantec Endpoint Protection Manager & Symantec Endpoint Encryption
 Architect, design & implement enterprise Microsoft Office 365, Google G Suite.
 Deployed Manage Engine Projects Like Service Desk, AD Audit Plus & AD Audit Manager.
 Deployed Email Security Products like Proof point Email Security & ATP.
 Responsible for working in shifts to provide 24X7 Support for Clients.
 Learning New Technologies and demonstrating the products to Clients (POC).
 Working on Big Switch SDN Technologies with EDGE CORE Switches for Datacentre.
 Deployed Micro Focus Products like OPERATION BRIGDE MANAGER, NNMi
 Team Member IAM & PAM Projects of Micro Focus & Quest Products.
 Working Knowledge of Backup Solutions like Veeam.
 Respond to and resolve alarms including, event and incident management with a focus on improving network availability through process and change management.
 Troubleshoot and resolve the network problems or ISP within the SLA and restore the ticket documenting and updates complete resolution steps/configuration changes in the Share Point.
 Working in a 24x7x365 SOC environment to Plan strategies, monitor traffic, and implement security measures and events and perform incident response.
 Analysing/Monitoring Security Information and Event Management (SIEM) using a variety of tools to investigate incidents, determine true threats, and provide solutions to detected issues in a timely manner.
 Performing proactive and stay up to date on the most current Threat Intelligence Analysis to anticipate and prevent security threats and breaches using open Source tools.
 Managing IT Infrastructure (Windows Servers, SQL, Virtual Servers and Networking Devices).
 Interact with network and host IDS, security systems and analyse all security breaches to determine issues.
 Create and monitor operational reports for KPI, weekly and monthly metrics.
 Perform network incident investigations, determining the cause and preserving evidence.
 Extensive experience in working with Active directory, Group Policies, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP) configuration and management.
 Efficient in working with Exchange server 2010, 2013, 2016 deployment, configuring DAG and managing mailboxes and datastores.
 Familiar with Microsoft SQL server Setup, High Availability configuration and Database administration.
 Expertise in working with Disaster Recovery & Application security products by Microfocus, such as Platespin Protect, Migrate and Fortify Application Security Tools - Static Code Analyzer (SAST), Web Inspect (DAST), Software Security Centre.
 Implementation experience on IT Infrastructure Advanced Security products by Microfocus, such as PAM (Privileged Account Management), MFA (Multi-Factor Authentication).
 Hands on experience on various Microsoft Technologies and products such as SCOM, SCCM.
 Efficient in working with Net-Vault Backup, EMC Avamar, Veritas Backup solutions, Acronis & Veeam Backup & Replication.
 Handled Migration projects of Domains, Active Directory and Exchange.

 Hands on experience Routers (Cisco 3700, 2800, 2600, 1900 Series), Switches (Cisco Catalyst 3560 2950, 2960).
 Managing SonicWALL NSA 3600 to create user accounts and to link between head office and branch office through WAN GroupVPN for connecting with Global VPN Client.
 Administering, maintaining, and troubleshooting of Windows Server 2012, 2008, Server 2003, Active directory, Group Policy, VPN, DNS, DHCP, IP-Addressing with all required server roles on assigned servers.
 Managing Servers, HP ProLiant DL (380-G5, 380P-G8), HP ProLiant ML 370 & Dell
 Application Support for Dolphin, GAC Agent, Kline, GAC Freight of Shipping, Logistics & Oil & gas departments
 Maintaining & Troubleshooting of Kaspersky security centre Anti-Virus Server.
 Maintain all assigned tickets with up to date information in Service Desk Manage Engine ticketing system
 Work assigned tickets to determine the point of failure and resolve problems remotely utilizing available tools and other Operation Centre resources.
 Maintenance duties include uptime monitoring, emergency troubleshooting.
 Co-ordinate with ISP engineers for any shifting, upgrade and modification in the Network.
 2nd/3rd line support of local users and helpdesk support for the business.
 Maintenance duties include uptime monitoring, emergency troubleshooting.
 Co-ordinate with ISP engineers for any shifting, upgrade and modification in the Network.
 Administrative skills on 2000+ Nodes over the Local Area Network (LAN) & Daily monitoring of Backup Server (NAS).
 Visiting Branches in critical conditions & providing training to users for new company applications.
 Ability to work in a team environment and willingness to assist and effectively communicate with individuals across the organization.
 Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
 Administrating 800 users all over the kingdom of different branches and sister companies.
 Managing Video & Audio Conference calls through Blue Jeans Application.
 Monitoring Symantec Endpoint Security Manager Antivirus.
 Microsoft Dynamics AX Support for All Users.
 Monitoring Aruba Wireless access point.
 Managing SharePoint sites and contents of the company
 Managing Telephone Services via Avaya Call Manager of Avaya VoIP phones, Polycom phones and Grand stream SIP phones.

 Installing, configuring, and troubleshooting of Cisco Routers (2600, 1800, 1700, 800).
 Installing, configuring, and maintaining Cisco Switches (2900, 3500 series).
 Installation & Configuration of Linksys, D-Link, TP-link Routers and switches.
 Installation & configuration of Wireless Access point.
 Installation & Configuration of Access Control on a Network.
 Cisco Wireless LAN - working-level knowledge.
 Installation and configuration of Windows Server 2008, Server 2003, Active directory.
 Attending day-to-day network issues (LAN) and issues with the ISP links.
 Providing help and support about MS office 2003, 2007, 2010, E-Mail, Internet Services.
 Taking back up of user profile and re-configuring Installation.
 Installation, configuration & troubleshooting of Windows XP Professional, Windows 7, Windows 8 & 8.1, Windows 10 & Updating antivirus.
 Configuring and troubleshooting network TCP/IP connections & internet connections
 Analyzing and troubleshooting Event Log errors.
 Knowledge of company Products & Provide technical Support to customers.
 Direct Field Engineers as required to resolve and/or confirm the operation of network equipment.
 Ability to work in a team environment and willingness to assist and effectively communicate with individuals across the organization.
 Co-coordinating with client and ISP to Restoration the network.
 Provide a management report (Daily-Monthly).
 Regularly participated in team meetings with the IT, Application Development, and corporate company entities.
 Resolve LAN/WAN connectivity issues.
 Install network equipment, managing Network, and Internet Access.
 Managing network printers and local printers.
 Troubleshooting DTP Laser printer related issues.
 Installation of project-related software & configuration.
 Installation, Administration and configuration of windows AD and group policies.
 Analyzing and troubleshooting Event Log errors.