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WASEEM ASLAM, IT Technical Support Engineer

WASEEM ASLAM

IT Technical Support Engineer·ORION ONYX LLC

Saudi Arabia

Bachelor's degree, –Computer Science

Work experience

Total years of experience: 10 years, 1 months

IT Technical Support Engineer

March 2015 - March 2025

ORION ONYX LLC

Faisalabad, Pakistan

March 2015 - March 2025

Dedicated and highly experienced IT Technical Support Engineer with seven years of
progressive experience in delivering comprehensive technical support across diverse IT
environments. Proven expertise in handling complex technical issues, maintaining IT
infrastructure, and ensuring seamless business operations through efficient
troubleshooting and proactive system management. Adept at supporting large numbers of
users, working under pressure, and maintaining high service standards aligned with
organizational goals and SLAs.

Company industry:
Software Development

Education

Boston University

March 2011

March 2011

Bachelor's degree, –Computer Science

United States

UNIVERSITY BOSTON BOSTONFERN

August 2010

August 2010

Bachelor's degree, SOFTWARE ENGINEER

New Zealand

GPA (point): 3.79 out of 4

GPA (point): 3.79 out of 4

IT technical support officers monitor and maintain the computer systems and networks of an organisation. You will be installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person. ... applications support specialist.
View attachment

Skills

ENGINEER
Expert
ENGINEER
Expert
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
ELECTRICAL DIAGNOSTICS AND REPAIRS
Intermediate
ELECTRICAL DIAGNOSTICS AND REPAIRS
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
RELIABILITY
Intermediate
RELIABILITY
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
USER EXPERIENCE UX
Intermediate
USER EXPERIENCE UX
Intermediate

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
Microsoft Certified: Azure Fundamentals (Optional)
CompTIA Network
CompTIA