Waseem Erksousi

• Developing, implementing procurement strategies to optimize cost and delivery performance.
• Managing supplier relationships, negotiating contracts, pricing, and payment terms.
• Analyzing market trends and sourcing new suppliers to ensure competitive advantage.
• Overseeing purchasing processes and ensuring compliance with company policies and standards.
• Monitoring inventory levels and coordinating with warehouse and sales teams to maintain optimal
stock.
• Preparing and reviewing purchase orders and ensuring timely procurement of goods.
• Evaluating supplier performance and conducting regular audits to ensure quality standards.
• Managing procurement budgets and controlling costs to improve profitability.
• Utilizing ERP systems (such as Microsoft Dynamics 365) for procurement planning and reporting.
• Leading and coordinating with cross-functional teams to ensure smooth supply chain operations.

• Developing, implementing procurement strategies to optimize cost and delivery performance.
• Managing supplier relationships, negotiating contracts, pricing, and payment terms.
• Analyzing market trends and sourcing new suppliers to ensure competitive advantage.
• Overseeing purchasing processes and
◦ ensuring compliance with company policies and standards.
• Monitoring inventory levels and coordinating with warehouse and sales teams to maintain optimal
stock.
• Preparing and reviewing purchase orders and ensuring timely procurement of goods.
• Evaluating supplier performance and
◦ conducting regular audits to ensure quality standards.
• Managing procurement budgets and controlling costs to improve profitability.
• Utilizing ERP systems (such as Microsoft Dynamics 365) for procurement planning and reporting.
• Leading and coordinating with cross-functional teams to ensure smooth supply chain operations.

• PerfumeProvided luxury customer service by understanding client preferences and recommending
suitablefragrances from a diverse product range.
• Actively contributed to promotional campaigns and seasonal sales, increasing customer
engagement andbrand visibility.
• Operated POS systems with speed and accuracy, handling cash and card transactions while
ensuring asmooth checkout experience.
• Collaborated with store management on daily operations, including inventory checks,
merchandising, andreporting sales trends.

Entering shipment and customer information into the company database.
• Updating delivery records and tracking numbers in the system.
• Preparing and processing shipping invoices.
• Reviewing data for accuracy and correcting any errors.
• Managing Excel spreadsheets for shipment records.
• Scanning and organizing shipping documents and files.
• Coordinating with the operations team to update delivery status.

• Delivered personalized customer service, helping clients select suitable apparel based on style and
fitpreferences.
• Achieved individual sales goals by applying effective upselling techniques and maintaining
productknowledge.
• Managed daily store operations including visual merchandising, stock arrangement, and
transactionhandling.
• Built strong client relationships, resulting in increased customer retention and word-of-mouth
referrals.

• Entering customer data and service requests into the company database.
• Updating and maintaining accurate customer records.
• Reviewing data for errors and ensuring data accuracy.
• Organizing digital files and documents.
• Preparing reports using Microsoft Excel.
• Assisting the team with document processing and record management.

• Supported daily sales activities in a fast-paced retail environment, contributing to store revenue
growth.
• Assisted in new stock organization and maintained attractive product displays.Guided customers in
selecting items that matched their needs and preferences, enhancing their shoppingexperience.
• Ensured smooth checkout processes by handling cash and processing transactions accurately.

• Answering inbound customer calls and providing support for services and inquiries.
• Handling customer complaints and resolving issues professionally.
• Entering and updating customer information in the system.
• Creating service requests and documenting customer interactions.
• Following up with customers to ensure problem resolution.
• Maintaining high levels of customer satisfaction and service quality.