وسيم نشأت, IT Country Manager and Business Partner

وسيم نشأت

IT Country Manager and Business Partner

Takeda Pharmaceuticals

البلد
مصر - القاهرة
التعليم
بكالوريوس, Systems
الخبرات
15 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :15 years, 3 أشهر

IT Country Manager and Business Partner في Takeda Pharmaceuticals
  • مصر - القاهرة
  • أشغل هذه الوظيفة منذ سبتمبر 2016

Key Responsibilities:

• Build a strong relationship between local business leaders and IT.
• Understands business operational needs and strategic direction to identify challenges and opportunities where technology can may increase efficiency and show cost savings.
• Implement the global IT strategy with ensuring the streamlined operation of all IT processes to alignment with the business objectives and requirements.
• Manages and sets stakeholders expectations.
• Define challenges, opportunities and set strategies that lead to initiate a strong and competitive digital plan.
• Analyze any new requirements, prepare the required business case, vendor assessment / selection till the delivery of the project/new requirements with ensuring the delivery of strong training for all users.
• Work with service providers to deliver impactful solutions.
• Manage / maintain all running business systems with ensuring the customers satisfaction.
• Build and maintain effective relationship pattern and positive communication channels with regional/global IT leaders.
• Control the IT budgets.

Key Accomplishments:

• Develop the Disaster recovery and business continuity plan for Head office in Egypt.
• Control all IT related budget and achieved all planned purchases on time as submitted on the budget plan.
• Rollout WIN10 on all users’ machines across Takeda Egypt.
• Implement many digital solutions with different departments including Mobile Apps, Website and Online Surveys.
• Manage and control the local procedures for network connection migration from BT to OBS without any disturbance to our local business.
• Provide day to day IT field services support for all users across Takeda Egypt.
• Create local IT SOPs and Policies including:
o Company Equipment Policy.
o Mobile Device Policy.
o IT acceptance use policy.
• Complete all required processes reviews by internal audit without any findings.
• Met the timelines for all global/regional solutions implementation.
• Design and provided trainings for all users across Egypt for any new solutions provided by IT.

IT Manager في TakedaPharmaceuticals
  • مصر - القاهرة
  • أغسطس 2013 إلى أغسطس 2016

Key Responsibilities:

Manage and supervise IT team.
• Manages and sets stakeholder expectations.
• Works with service providers to deliver solutions/projects effectively and efficiently.
• Through collaborative efforts, allows clients to focus on their business and achieve their
goals locally through global alignment.
• IT Infrastructure Administration including servers and networks.
• Provides a single point of contact for IT helpdesk and issues troubleshooting.
• Helps clients understand service offerings available from internal IT service providers.
• Control the IT budgets.

Key Accomplishments:

• Led the IT preparation and infrastructure setup of the new Takeda premises in Egypt, and
Servers/networks migration from old premises to the new one.
• Led the integration between the remote sites local network and Takeda network.
• Implement Moodle system as electronic Quizzes system with zero cost.
• Upgrade the running Video Conference system in Cairo office.
• Implement BOB server and D2D backup to be a file and print server.
• Implement the Softphone solution.
• Implement Egypt Collaboration website on Takeda SharePoint portal.
• Upgrade network bandwidth on Cairo office.
• Build surveys for different departments by using SharePoint.
• Upgrade the existing attendance system and generate the required reports.
• Increase the Technical background for Takeda employees by creating user guide videosfor all
users to show them how to use any existing/new tools or modules.

Technical Support Engineer في Pfizer
  • مصر - القاهرة
  • مارس 2009 إلى يوليو 2013

Key Responsibilities:

Manage, Support, enhance, and maximize the utilization of the SFA solution “ECMS”.
• The point of contact for the WMP “customer targeting and segmentation” tool for Egypt.
• Manage and supervise Data Entries team.
• Work directly and assist Top Management and decision makers to make the right decisions by
providing detailed analysis reports.
• Marketing tools preparation for external events where technology can build competitive
advantage.
• Support other business applications related to the sales and marketing teams like
o Moodle System “electronic Quizzes Solution” o
Inquisite System “Survey Creator Solution”
o Coaching tool
• Analyze any new requirements and prepare the required documentation by the ELC to
submit to the Solution Center team.
• Coordinate withthird parties for any escalations or new requirements to deliver solutions
/projects effectively and efficiently.
• Track and resolve user issues.
• Train users on Electronic Customer Management System ‘ECMS’ and other existing
applications or new applications.
• Create user guide videos for FF to show them how to use the new tools or modules.
• Share best practices with BT colleagues in other countries.
• Ensure that all FF expectations have been met through the delivery of services or projects to
allow them to focus on their business and achieve the company goals.

Key Accomplishments:

• Led the SFA applications “ECMS” for several years and keep the system stable, up and
running with satisfied customers with the latest updated version.
• Led the preparation and implementation of many modules into the ECMS like:
o Samples Management and Control.
o Automation the process of customer potentiality change.
o Automation the process of customer target visits change.
• Participate in AfME FFE dashboard / SFA BI testing and implementation for Egypt.
• Build relationship network pattern “through FFE/Training/Marketing community” even
outside Egypt.
• Participate

الخلفية التعليمية

بكالوريوس, Systems
  • في Assuit University
  • مايو 2005

B. SC of Information Systems, Faculty of Computers and Information, Assuit University, Egypt ‐ May 2005

Specialties & Skills

Technical Analysis
Business Analysis
Technical Coordination
Technical Staff Management
COMPETITIVE
DELIVERY
NETWORKING
CRM systems
AUTOMATION
BUDGETING
DATA COLLECTION
Cisco Technologies: Telepresence VC – WebEx – VPN Any Connect – Jabber
Problem-solver
Negotiation skills
Service Now ITSM
Microsoft SharePoint
Working relationship and communication.
Time, Cost and Resources management
system administration
team leadership
service delivery
marketing
computer hardware troubleshooting

اللغات

الانجليزية
متوسط
العربية
اللغة الأم

الهوايات

  • Travelling
  • Football
  • Squash